Guest Service Agent

ibis, ibis Styles, ibis budget; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

ibis Styles Dubai Dragon Mart Hotel on Al Awir Road (E44) seeks a front desk associate to greet guests, manage check-in/out, and handle reservations with a focus on service quality. You will assist with billing, payments, and information on hotel amenities, local attractions, and special packages.

The role requires strong communication, hospitality experience, and the ability to work flexible hours, including nights and weekends, in a busy Dubai hotel environment.

Qualifications

• High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
• Previous experience in customer service or the hospitality industry is preferred.
• Familiarity with hotel management software and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations and resolve conflicts effectively.
• Attention to detail and strong organizational skills.
• Proficiency in using computer systems.
• Basic math skills for handling payments and transactions.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Greet guests upon arrival and assist with the check-in process.
• Handle check-out procedures, including billing and payment processing.
• Address guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Manage room reservations and cancellations using the hotel’s booking system.
• Assist with modifications to existing reservations.
• Relay messages and information to guests and team members.
• Coordinate with housekeeping and maintenance teams to fulfil guest requests.
• Promote hotel services and amenities, including room upgrades and special packages.
• Handle payments and maintain accurate financial records.
• Ensure adherence to hotel policies and procedures, especially concerning safety and security.
• Handle emergency situations calmly and efficiently.
• Maintain accurate guest records and documentation.
• Assist with inventory management of supplies and amenities.

Skills

Communication skills

Interpersonal skills

Stress management

Attention to detail

Organizational skills

Computer literacy

Basic math skills

Flexibility

Education

High school diploma or equivalent

Hospitality-related degree (optional)

Tools

Hotel management software

Microsoft Office Suite

Job description

Company Description

ibis Styles Dubai Dragon Mart Hotel is located on Al Awir Road (E44), just 15 minutes from Dubai International Airport and with easy access to International City and Dragon Mart. Experience an extraordinary blend of style and comfort at ibis Styles Dragon Mart Inspired by the Arabian Desert and Oasis, our lobby, with its skylight ceiling, transforms into a romantic haven bathed in occasional moonlight.

Job Description

• Greet guests upon arrival and assist with the check-in process.
• Handle check-out procedures, including billing and payment processing.
• Address guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Manage room reservations and cancellations using the hotel’s booking system.
• Assist with modifications to existing reservations.
• Relay messages and information to guests and team members.
• Coordinate with housekeeping and maintenance teams to fulfil guest requests.
• Promote hotel services and amenities, including room upgrades and special packages.
• Handle payments and maintain accurate financial records.
• Ensure adherence to hotel policies and procedures, especially concerning safety and security.
• Handle emergency situations calmly and efficiently.
• Maintain accurate guest records and documentation.
• Assist with inventory management of supplies and amenities.

Qualifications

• High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
• Previous experience in customer service or the hospitality industry is preferred.
• Familiarity with hotel management software and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations and resolve conflicts effectively.
• Attention to detail and strong organizational skills.
• Proficiency in using computer systems
• Basic math skills for handling payments and transactions.
• Ability to work flexible hours, including nights, weekends, and holidays.

Visa Requirements

Please note that you must be eligible to live and work in Dubai. ibis Styles Dragon Mart will cover visa costs and flights for selected candidates from place of origin.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART