Required Operations Manager

TestHiring; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

TestHiring is seeking an Operations Manager to drive success across multiple retail branches in Dubai. You will lead high-performing teams, optimize daily operations, and ensure exceptional customer experiences while aligning with growth and efficiency goals.

The role requires 3–5 years in retail leadership, strong performance metrics understanding, and proven ability to motivate staff across locations in a fast-paced environment.

Qualifications

• 3 to 5 years of experience in retail leadership or operations management.
• Strong understanding of retail operations, sales management and metrics.
• Proven ability to lead, motivate and manage teams across locations.
• Excellent communication, interpersonal and decision-making skills.
• Reliable access to a personal vehicle (preferred).

Responsibilities

• Oversee the daily operations of multiple retail branches.
• Support store teams in achieving sales targets and goals.
• Ensure consistent delivery of excellent customer service across locations.
• Monitor branch performance and implement strategies to improve efficiency.
• Train and guide staff to maintain productivity and engagement.
• Coordinate with senior management on sales strategies and planning.
• Resolve operational challenges to ensure smooth workflow.
• Submit regular reports on sales performance and branch health.

Skills

Retail leadership

Team management

Communication skills

Decision making

Problem solving

Multi-tasking

Job description

Summary: The Operations Manager plays a critical role in driving the success of multiple retail locations by overseeing daily operations leading high-performing teams and ensuring consistent delivery of exceptional customer experiences. This position is essential to the companys growth strategy focusing on operational excellence sales performance and continuous improvement across the retail cluster. The ideal candidate will be a proactive leader with a proven track record in retail operations capable of managing complex workflows motivating teams and executing business strategies to achieve measurable results.

Responsibilities

• Oversee the daily operations of multiple retail branches
• Support store teams in achieving sales targets and business goals
• Ensure consistent delivery of excellent customer service standards across all locations
• Monitor branch performance and implement strategies to improve operational efficiency
• Train and guide staff to maintain productivity service quality and team engagement
• Coordinate with senior management on sales strategies business development and operational planning
• Resolve operational challenges promptly to ensure smooth workflow and minimal disruption
• Prepare and submit regular reports on sales performance operational metrics and overall branch health

Requirements

• 3 to 5 years of experience in retail leadership or operations management
• Strong understanding of retail operations sales management and performance metrics
• Proven ability to lead motivate and manage teams across multiple locations
• Excellent communication interpersonal and decision-making skills
• Reliable access to a personal vehicle (preferred)
• Ability to thrive in a fast-paced dynamic retail environment

Required Skills

High level of drive initiative and self-motivation 1 years experience in customer support Exceptional multi-tasking skills Strong problem-solving skills