Assistant Manager - Operations

Rivoli Group; Dubai; On-site; AED 167,400 - 279,000; Full time

Job summary

A leading retail management firm in Dubai is seeking a Retail Operations Manager to lead and manage retail operations across assigned stores. The role involves driving sales performance, ensuring operational excellence, and optimizing staff productivity. The ideal candidate should possess a relevant degree and have 6 to 8 years of experience in retail sales operations. Strong commercial acumen and planning skills are essential for success in this role.

Qualifications

• 6 to 8 years of experience in managing retail sales operations.
• Strong business and commercial acumen.
• Good planning and organizing skills.

Responsibilities

• Drive sales performance across assigned stores to achieve targets.
• Ensure compliance with customer service standards.
• Manage staff performance and development.

Skills

Retail management

Sales performance

Staff training

Customer service

Operational excellence

Education

Bachelor’s or Post Graduate Degree in Business Administration or Retail Management

Job description

To lead and manage retail operations across assigned stores by driving sales performance, ensuring operational excellence, maintaining brand standards, and optimizing staff productivity to achieve business growth and deliver superior customer experience.

Job Description

• Driving sales performance across the assigned cluster of watch stores to achieve budgeted targets
• Developing and implementing localized retail strategies to maximize productivity, increase ATV, and improve conversion rates
• Supporting sales promotions and other events to drive store-level business growth
• Maximizing sales and profitability of the retail stores

Retail Hygiene

• Ensure all the stores are in compliance with the store operating and customer service standards
• Ensuring retail hygiene standards are maintained at all the retail outlets
• Monitoring the store appearance, ambience and visual merchandising
• Maintaining shop upkeep and cleanliness

Retail Staffing

• Managing staff performance, knowledge, discipline and motivation
• Ensuring conformance to standard operating procedures by the staff
• Providing adequate staffing in retail locations for the assigned geography
• Preparing or validating monthly roster and annual leave roster for retail staff
• Ensuring staff meet the desired grooming standards
• Calculating incentives and overtime and submitting to Finance on a monthly basis
• Assessing quality of retail staff on regular basis and administering assessment tests
• Handling retail staff performance appraisals
• Identifying training needs of retail staff and ensuring staff are trained, coached or developed accordingly
• Controlling inventory and stock turnover
• Ordering of stock

Reporting and Coordination

• Providing feedback to the management, reports and analysis
• Surveying constantly key mall and competitor activities
• Liaising with mall management and contractors to ensure smooth operation of stores

profile

• Should have a Bachelor’s or Post Graduate Degree in Business Administration, Retail Management or related disciplines
• 6 to 8 years of experience in managing retail sales operations
• Should have strong business and commercial acumen
• Immaculate personality and well presented
• Good planning and organizing skills
• In-depth knowledge of Group brands and competitor brands
• Good understanding of merchandising concept