Assistant Manager - Region

Rivoli Group; Dubai; On-site; AED 167,400 - 279,000; Full time

Job summary

A leading retail group in Dubai is seeking an Assistant Manager to drive business development and operational excellence. Responsibilities include overseeing retail operations, managing staff, ensuring compliance, and coordinating marketing activities. The ideal candidate has 5-8 years of experience in retail operations, preferably in luxury or multi-brand environments, and possesses strong communication and problem-solving skills.

Qualifications

• At least 5-8 years of relevant experience in retail operations, preferably in luxury or multi-brand environments.
• Experience in handling large teams in multiple stores.
• High adaptability and attention to detail.

Responsibilities

• Drive business development and operational excellence.
• Coordinate with brand teams for stock level maintenance.
• Oversee store scheduling adherence and operational compliance.
• Support staff management and training.
• Conduct periodic stock takes and audits.

Skills

Strong communication

Teamwork

Problem-solving

Multitasking

Customer-centric approach

Education

Bachelor’s degree in Business Management or a related stream

Job description

Drive business development, operational excellence, and achievement of commercial goals across the region in close collaboration with the Manager – Region, ensuring alignment with Rivoli Group’s strategic objectives. The Assistant Manager serves as a key contributor and plays an integral role in coordinating initiatives across teams and departments, with hands-on responsibility in retail and support functions.

Job Description

Retail – Business & Operations

• Work jointly with the Manager – Region, in monitoring sales and P&L performance for all stores, supporting the achievement of annual budgeted targets
• Coordinate with brand teams to maintain optimal stock levels, facilitate merchandising activities, and ensure execution of store upkeep and hygiene standards per SOPs
• Support organization and documentation of monthly store visits for self and the regional team; ensure upstream of timely and accurate reporting
• Oversee store scheduling adherence and support operational compliance with mall timings

Staff Management

• Collaborate with the Manager – Region, to ensure stores are adequately staffed per budget
• Highlight and address resource and manpower needs with function and division heads under guidance
• Schedule and support staff induction, brand, and soft skill trainings
• Provide input in evaluating sales performance and support the implementation of performance improvement plans for sales teams
• Compile staff rosters, leave planners, and facilitate timely completion of staff appraisals and probation assessments

Administration

• Ensure the proper documentation and updating of staff leave records
• Assist in managing uniform procurement and issuance, liaising with vendors and HQ, and enforcing grooming guidelines
• Prepare and ensure accuracy of documentation for staff allowances and related payments as directed

Asset Management & Maintenance

• Coordinate routine fit-out, maintenance, and store improvement initiatives under supervision, liaise with contractors and asset management teams.
• Ensure permits and approvals are acquired timely for works, and vendor selection aligns with company requirements

Marketing & Promotions

• Support identification and execution of local promotional activities, including collateral management, mall permissions, and partnership tie-ups
• Facilitate coordination between brand teams, ROM, and division heads for successful campaign implementation

Finance & Compliance

• Conduct periodic stock takes and surprise audits as scheduled, reporting findings to Manager - Region and Finance
• Validate petty cash, stock summaries, and POS promotional implementation in line with SOP.
• Support process compliance and documentation for financial transactions and controls

Warehouse & Logistics

• Coordinate stock movements, consignments, and inter-store transfers in concert with the warehouse/logistics team
• Ensure timely documentation and adherence to standard operating procedures in logistics

Customer Care & Service

• Assist in managing resolution of service issues and escalation cases, ensuring alignment with HQ Customer Care
• Support follow-up and closure of PSF calls and service cases, and maintain accurate records

Legal & PRO Activities

• Liaise with the PRO team to ensure compliance with statutory and regulatory requirements related to permits, visas, staff documentation, and payment obligations
• Assist in preparation and review of necessary documentation for government and regulatory bodies

Leasing & Expansion

• Support identification and evaluation of new location prospects, assist in lease negotiations, and ensure contracts and statutory documents are completed as per requirements

General & Reporting

• Regularly upstream local developments, competitor activities, mall updates, and recruitment progress etc.

profile

• Bachelor’s degree in Business Management or a related stream
• At least 5-8 years of relevant experience in retail operations, preferably in luxury or multi-brand environments
• Experience in handling large teams in multiple stores
• Strong communication, teamwork, and problem-solving abilities
• Proven ability to multitask and support cross-functional teams
• High adaptability, attention to detail, and customer-centric approach