Rental Agent

Al Tayer Group Career site; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Tayer Group in Dubai seeks an energetic rental sales professional to handle walk-in and phone inquiries, quotes, bookings and car deliveries. You will verify driver licenses, prepare rental agreements and ensure pristine vehicle handovers.

Responsibilities include payment processing, enforcing guidelines, and daily reporting to the main office while maintaining high customer service standards in a fast-paced GCC market environment.

Qualifications

• High School education is required.
• 1 to 3 years of rental sales experience in GCC market.

Responsibilities

• Receive enquiries from walk-in customers/telephone, take bookings, and provide information on the availability and rental charges.
• Ensure operational guidelines are met while servicing the customers.
• Check the customers’ credentials and drivers’ license, draw up a rental agreement and arrange to deliver the car to the customers in a pristine condition.
• Ensure the cars returned are checked by the drivers for damages, mileage etc, process the payment for the customer and obtain the relevant approvals and documentation from them.
• Check for overdue agreements on a daily basis.
• Timely collection of payments due from clients on a monthly basis.
• Physically check the vehicles for hygiene and quality before delivered to the client.
• Control OT for all location drivers.
• Timely update of Police system.
• Liaise with the customers in case of disputed payments of traffic fines etc to ensure timely recovery.
• Maintain housekeeping standards in the counter to portray a professional image.
• Ensure documents like rental agreements, daily sales report etc are forwarded to the Main office on a daily basis.

Job description

To transact car rental services with prospective customers delivering high standards of customer service in line with customer’s profile and contribute in achieving the targets

Responsibilities

• Receive enquiries from the walk in customers/telephone, take bookings, and provide information on the availability and rental charges.
• Ensure operational guidelines are met while servicing the customers.
• Check the customers’ credentials and drivers’ license draw up a rental agreement and arrange to deliver the car to the customers in a prim condition.
• Ensure the cars returned are checked by the drivers for damages, mileage etc, process the payment for the customer and obtain the relevant approvals and documentation from them.
• Check for overdue agreements on a daily basis.
• Timely collection of payments due from clients on a monthly basis
• Physically check the vehicles for the hygiene and quality before delivered to the client.
• Control OT for all location drivers
• Timely update of Police system
• Liaise with the customers incase of disputed payments of traffic fines etc to ensure timely recovery
• Maintain housekeeping standards in the counter to portray a professional image.
• Ensure documents like rental agreements, daily sales report etc are forwarded to the Main office on a daily basis.

Qualifications

Education/Certification and Continued Education

• High School

Years of Experience

• 1 to 3 years of experience in rental sales in GCC Market