Rental Agent

Al Tayer Group; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Al Tayer Group is seeking a customer-focused car rental professional to handle walk-in and phone inquiries, manage bookings, and deliver vehicles in prime condition in Abu Dhabi. You will ensure compliance with rental procedures, verify licenses, and collect payments while maintaining a high standard of service.

The role requires 1–3 years of rental sales experience in the GCC market and a high school education.

Qualifications

• 1 to 3 years of experience in rental sales in GCC Market.

Responsibilities

• Receive enquiries from walk-in customers and telephone, take bookings, and provide information on availability and charges.
• Ensure operational guidelines are met while servicing customers.
• Prepare rental agreements and arrange delivery of vehicles in good condition.
• Verify driver licenses, check vehicles for damages, and process payments.
• Follow up on overdue agreements and collect payments.
• Check vehicle hygiene and quality before delivery to the client.
• Liaise with customers regarding disputes and fines to ensure timely recovery.
• Maintain counter housekeeping and professional image.
• Forward rental documents and reports to the main office daily.

Education

High School

Job description

Job description

To transact car rental services with prospective customers delivering high standards of customer service in line with customer's profile and contribute in achieving the targets.

Responsibilities

Functional Roles and Responsibilities

• Receive enquiries from the walk in customers/telephone, take bookings, and provide information on the availability and rental charges.
• Ensure operational guidelines are met while servicing the customers.
• Check the customers' credentials and drivers' license draw up a rental agreement and arrange to deliver the car to the customers in a prim condition.
• Ensure the cars returned are checked by the drivers for damages, mileage etc, process the payment for the customer and obtain the relevant approvals and documentation from them.
• Check for overdue agreements on a daily basis.
• Timely collection of payments due from clients on a monthly basis
• Physically check the vehicles for the hygiene and quality before delivered to the client.
• Control OT for all location drivers
• Timely update of Police system
• Liaise with the customers incase of disputed payments of traffic fines etc to ensure timely recovery
• Maintain housekeeping standards in the counter to portray a professional image.
• Ensure documents like rental agreements, daily sales report etc are forwarded to the Main office on a daily basis.

Qualifications

Education/Certification and Continued Education

• High School

Years of Experience

• 1 to 3 years of experience in rental sales in GCC Market