Auto Rental Sales

Stylo; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

STYLO in Dubai seeks an energetic Rental Customer Service Associate to identify customer needs, explain pricing and terms, and manage bookings with precision. You will coordinate with fleet teams to prepare vehicles and maintain accurate records, while promoting additional services to drive growth.

Excellent English communication, a customer-focused mindset, and a willingness to pursue sales opportunities are essential for delivering a positive rental experience and fostering repeat business.

Qualifications

• Excellent written and spoken English skills to communicate clearly with customers.
• Strong customer service and relationship-building abilities with a positive attitude.
• Experience in vehicle rentals, car sales, or a similar customer-facing role is advantageous.
• Target-driven approach with ability to promote services and identify sales opportunities.
• Effective problem-solving skills and calm handling of complaints.
• Commitment to high service standards and building customer trust.

Responsibilities

• Identify customer requirements and suggest suitable rental vehicles based on preferences, budget, and use.
• Explain rental pricing, availability, booking procedures, contract conditions to customers.
• Manage customer reservations and ensure bookings are recorded accurately and timely.
• Prepare and process rental/leasing agreements, explain insurance coverage and terms.
• Coordinate with fleet/operations to ensure vehicles are inspected and ready for pickup/delivery.
• Maintain records of customers, availability, reservations, payments, and rental docs.
• Promote rental services and identify opportunities to grow business, encouraging repeat visits.
• Follow up with customers after rental period to gather feedback and resolve issues.

Skills

Customer service

English communication

Relationship building

Problem solving

Sales awareness

Team collaboration

Job description

Job Description

• Identify customer requirements and suggest suitable rental vehicles based on their preferences, budget, and intended use.
• Explain rental pricing, vehicle availability, booking procedures, contract conditions, and other relevant requirements in a clear and professional manner.
• Manage customer reservations and ensure all bookings are recorded accurately and handled within the required timeframe.
• Prepare and process rental and leasing agreements, explaining insurance coverage, available options, and applicable terms to customers.
• Coordinate with fleet management and operations staff to ensure vehicles are inspected, properly prepared, and ready for collection or delivery as scheduled.
• Maintain accurate and updated records of customers, vehicle availability, reservations, payments, and rental documentation within the company system.
• Contribute to sales and business growth by promoting rental services, identifying potential opportunities, and recommending suitable solutions to customers.
• Contact customers after their rental period to gather feedback, resolve outstanding issues, improve service quality, and encourage repeat business.

Job Details Experience

• Excellent written and spoken English skills, with the ability to communicate clearly and professionally with customers.
• Strong customer service and relationship-building abilities, supported by a helpful, positive, and professional attitude.
• Previous experience in vehicle rentals, car sales, customer service, or a similar customer-facing role would be an advantage.
• A target-driven approach with the ability to promote services, identify sales opportunities, and contribute to business objectives.
• Effective problem-solving skills and the ability to handle customer complaints calmly and find practical solutions.
• Commitment to maintaining high service standards, building customer trust, and ensuring a positive rental experience.

About Company:STYLO, We believe in innovation, excellence, and teamwork, offering a vibrant and fast-paced environment where talent is nurtured and growth is encouraged.Join us to be part of a brand that is shaping the future.