Renewals Manager - FreeZone

Lancesoft; Dubai; Presencial; AED 180.000 - 300.000; Jornada completa

Descripción de la vacante

Lancesoft in Dubai is seeking a Renewals Manager - FreeZone to lead renewal strategies and client relationships. You will oversee renewal portfolios, drive revenue, and collaborate with cross-functional teams to improve retention.

The role emphasizes managing client renewals, monitoring KPIs, and coordinating teams to optimize renewal outcomes in a FreeZone environment. Dubai-based, permanent position with client in the UAE.

Formación

• Must have a Bachelor's degree in business administration, sales, marketing or a related field.
• Certifications in sales management, customer service, business development or leadership are advantageous.

Responsabilidades

• Proven experience in managing renewal portfolios and achieving revenue targets.
• Track sales performance and support customer retention initiatives.
• Coordinate teams, monitor KPIs and prepare performance reports.

Conocimientos

Renewals management

CRM systems

Team leadership

KPI tracking

Educación

Bachelor's degree in business administration, Sales, Marketing or any other relevant field

Certifications in sales management, customer service, business development, or leadership

Descripción del empleo

We have a new opportunity for "Renewals Manager - FreeZone" with our client.

Job Title: Renewals Manager - FreeZone

Location: Dubai

Duration: Permanent

Educational Qualifications

• Bachelor's degree in business administration, Sales, Marketing or any other relevant field.
• Additional certifications in sales management, customer service, business development, or leadership would be an advantage.

Years of Experience

• Minimum of 6-8 years of relevant professional experience in Sales, Renewals, Customer Relationship Management, Business Development, or Client Retention.
• Prior experience in managing renewal portfolios, sales targets, client accounts, or customer lifecycle processes is preferred.

Nature of Experience

• Proven experience in a similar commercial, renewal, sales, or client-facing leadership role.
• Experience within a free zone, business setup, licensing, government services, or professional services environment is preferred.
• Strong background in managing client renewals, tracking sales performance, achieving revenue and gross profit targets, and supporting customer retention initiatives.
• Experience in supervising or coordinating teams, monitoring KPIs, preparing performance reports, and supporting process improvements.
• Familiarity with CRM systems, ticketing platforms, customer databases, and portal-based application processes is an advantage.
• Experience in working with channel partners, external stakeholders, and corporate clients would be beneficial.