Renewal Specialist

Meydan Free Zone; Dubai; On-site; AED 391,000 - 580,000; Full time

Job summary

Meydan Free Zone is hiring a Team Lead - Renewals, B2B, to steer the renewal program and strengthen B2B growth. You will work closely with Channel Partners (CPs) to understand their needs, manage renewal opportunities, and ensure a seamless renewal experience for clients.

Ideal candidates have 3–4+ years in a similar role within company formation or business setup, strong CRM usage, and excellent English communication. A second language is a plus for local and regional collaboration.

Qualifications

• Bachelor’s degree or equivalent.
• 3-4+ years in a similar role in company formation or business set-up.
• Competence in using CRM software.
• Customer oriented and excellent problem-solving aptitude.
• Strong communication, listening and negotiation skills for effective client interactions.
• Excellent written and spoken English.
• Any second language is desirable.

Responsibilities

• Own and drive B2B renewal performance toward monthly and annual targets.
• Build and maintain partnerships with Channel Partners (CPs).
• Proactively manage the renewal pipeline and identify renewal opportunities.
• Collaborate with CPs and internal teams to resolve client requirements and ensure timely renewals.
• Monitor KPIs such as renewal rates, conversion and revenue; take corrective actions.
• Maintain accurate CRM data and prepare renewal reports.
• Coach the B2B Growth team on CP relationships, negotiation, renewal techniques and product knowledge.

Skills

Communication skills

Negotiation

Problem-solving

Customer orientation

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Meydan Free Zone offers entrepreneurs and start-up businesses the opportunity to set up and run their own businesses right in the heart of Dubai. We provide access to exceptional talent, entrepreneur expertise, and a wide range of start-up support services.

As we continue our exciting growth plans, we seek talented people to join us. We are currently hiring a dynamic Team Lead - Renewals, B2B, responsible for leading the B2B Growth team, with a strong focus on achieving renewal targets, improving retention and conversion rates, and building strong partnerships with Channel Partners (CPs). The role requires close collaboration with CPs to understand their business needs, proactively manage renewal opportunities, and ensure a seamless renewal experience for clients.

Key Accountabilities:

• Own and drive B2B renewal performance, ensuring monthly and annual renewal targets are achieved through effective pipeline management, proactive follow-ups, and strong conversion strategies.
• Build and maintain strong partnerships with Channel Partners (CPs) by developing trusted relationships, understanding their business needs, and acting as a key point of contact to support successful renewals and long-term partnerships.
• Proactively manage the renewal pipeline, identifying upcoming renewal opportunities, potential risks, and opportunities to increase retention and revenue.
• Work closely with CPs and internal stakeholders to resolve client requirements, address concerns, and ensure a smooth and timely renewal process.
• Monitor team and individual KPIs, including renewal rates, conversion, revenue generation, pipeline activity, and CP engagement, and take corrective actions where required.
• Ensure accurate and timely CRM management, including updating CP and renewal statuses, maintaining accurate pipeline information, and preparing regular performance and renewal reports.
• Coach and develop the B2B Growth team, particularly in CP relationship management, negotiation, renewal techniques, product knowledge, and effective communication.
• Perform other duties and responsibilities as assigned by the line manager.

To Join our team, you will have:

• Bachelor’s degree or equivalent.
• 3-4 + years in a similar role in company formation or business set-up.
• Competence in using CRM software.
• Customer oriented and excellent problem-solving aptitude.
• Strong communication, listening and negotiation skills for effective client interactions.
• Excellent written and spoken English.
• Any second language is desirable.

Our Vision is to be the world-class hub for entrepreneurship and innovation in the region. If you are ready to be a part of that journey, we would love to hear from you!