Villa Host-2

Minor Hotels; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Anantara Desert Islands Resort & Spa by Anantara is seeking a Front Office / Guest Relations professional to deliver personalised guest service across pre-arrival to post-departure. You will be the main contact for guests staying in villas and residences, coordinating with departments to fulfill their preferences.

Ideal candidates have experience in hospitality, excellent English, strong communication, and the ability to work flexible hours in a remote resort location in the UAE.

Qualifications

• Experience in Front Office or Guest Relations
• Strong guest service and problem-solving abilities
• Ability to work flexible hours including weekends/public holidays
• Proficiency in English is required; additional languages are a plus

Responsibilities

• Contact guests prior to arrival to understand preferences and requirements
• Prepare villas and residences according to guest preferences and standards
• Welcome guests upon arrival and orient them to facilities and services
• Coordinate guest requests with relevant departments and ensure timely follow-up
• Provide personalised assistance throughout the stay including dining arrangements and excursions
• Arrange guest amenities and in-villa services
• Maintain villa facilities and equipment and assist with departures

Skills

Communication skills

Interpersonal skills

Problem-solving

English proficiency

Job description

Job Location:

Desert Islands Resort & Spa by Anantara

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Responsible for delivering personalised and exceptional guest service throughout the guest journey, from pre-arrival to post-departure. Acts as the main point of contact for guests staying in villas and residences, ensuring their preferences and requests are handled efficiently while coordinating with other departments to provide a memorable guest experience.

Key Responsibilities

• Contact guests prior to arrival to understand their preferences and requirements.
• Prepare villas and residences according to guest preferences and established standards.
• Welcome guests upon arrival, escort them to their villas and introduce resort facilities and services.
• Coordinate guest requests with relevant departments and ensure timely follow-up.
• Provide personalised assistance throughout the guest stay, including dining arrangements, excursions and special requests.
• Arrange guest amenities, complimentary items and special in-villa services.
• Maintain and monitor villa facilities, private cellars and guest equipment.
• Assist with guest departures, including luggage arrangements, transportation and villa inspections.
• Handle guest feedback, comments and concerns professionally.
• Maintain accurate guest profiles and stay information.
• Follow resort policies, standard operating procedures and safety guidelines.

Qualifications

• Previous experience in Front Office, Guest Relations or a similar hospitality role.
• Good communication and interpersonal skills.
• Strong guest service and problem-solving abilities.
• Ability to anticipate guest needs and provide personalised service.
• Good organisational and time management skills.
• Ability to work independently and as part of a team.
• Professional appearance and positive attitude.
• Good knowledge of hotel operations and guest service standards.
• Proficiency in English; additional languages are an advantage.
• Ability to work flexible hours, including weekends and public holidays.
• Willingness to live and work in a remote resort location.