Remote Support Manager - Concierge Client Success

Assetara Limited; Ajman; On-site; AED 112,000 - 167,000; Full time

Job summary

Assetara Limited, based in the United Arab Emirates, seeks a dedicated Support Manager to join remotely via the Assetara platform for Ajman Dist 2. You will act as a key personal manager and frontline support specialist for subscribed clients, helping them navigate platform tools while maintaining proper CRM notes and ensuring concierge-level service.

You will deliver professional, warm communication within the official workspace, maintain strict separation between client-facing messages and

Responsibilities

• Comprehensive Product Expertise: Gain deep knowledge of all company products and features to provide accurate, fact-based answers and guidance to subscribed clients.
• Queue & SLA Management: Prioritize work via the Broker Dashboard—focusing on unread messages, SLA risks, and at-risk client signals.
• Concierge-Level Support & Communication: Deliver professional, warm, and concise communication exclusively within the official workspace.
• CRM & Private Notes Administration: Maintain strict separation between client-facing messages and internal Private notes.
• AI-Assisted Efficiency: Review, edit, and fact-check AI-generated draft responses before manual submission.
• Escalation & Operational Actions: Properly utilize system tools such as filing complaints or managing client queues with clear operational justifications.

Job description

Assetara Limited, based in the United Arab Emirates, seeks a dedicated Support Manager to join remotely via the Assetara platform for Ajman Dist 2. You will act as a key personal manager and frontline support specialist for subscribed clients, helping them navigate platform tools while maintaining proper CRM notes and ensuring concierge-level service.

You will deliver professional, warm communication within the official workspace, maintain strict separation between client-facing messages and