Remote Client Support Specialist | Flexible Hours

Malow Recruits; Abu Dhabi; Remote; AED 67,000 - 89,000; Full time

Benefits offered by this job

Wellness and fitness stipend

Life insurance coverage

Flexible working hours

Paid parental leave

Home office equipment budget

Job summary

Malow Recruits in the United Arab Emirates is seeking a Client Support Specialist to deliver responsive, high-quality support to clients in a fully remote role. You will handle inquiries across channels, troubleshoot issues, and maintain detailed records to ensure a consistent, reliable client experience.

The role requires strong communication and problem-solving skills, the ability to work independently from home, and a customer-focused mindset.

Qualifications

• Strong communication and interpersonal skills.
• Customer-facing or support experience preferred.
• Comfortable with support/ticketing software.
• Strong problem-solving skills.
• Able to work independently remotely.

Responsibilities

• Handle client inquiries and requests across channels.
• Give accurate info and troubleshoot client issues.
• Keep detailed records of client interactions.
• Build strong client relationships through consistent service.
• Work with internal teams on escalated issues.

Skills

Communication

Customer-facing experience

Ticketing software

Tools

Support ticketing software

Job description

Malow Recruits in the United Arab Emirates is seeking a Client Support Specialist to deliver responsive, high-quality support to clients in a fully remote role. You will handle inquiries across channels, troubleshoot issues, and maintain detailed records to ensure a consistent, reliable client experience.

The role requires strong communication and problem-solving skills, the ability to work independently from home, and a customer-focused mindset.