Remote Client Concierge & CRM Specialist

Assetara Limited; Ras Al Khaimah; On-site; AED 112,000 - 156,000; Full time

Job summary

Assetara Limited is seeking a dedicated Client Relationship & Support Specialist to support clients remotely via the Assetara platform. You will be the primary contact for clients, handling CRM administration, communications, and concierge-style support while adhering to compliance rules.

Role emphasizes client communication, platform navigation assistance, and strict data-handling practices, with no regulated financial activity involved.

Qualifications

• Client communications within official Assetara workspace and tools.
• CRM notes maintenance with accuracy and privacy.
• Escalation of red flags and compliant handling.

Responsibilities

• Provide professional, warm, accurate, and concise client communications.
• Deliver concierge-level support and client calls, navigation assistance within the platform.
• Prioritize unread client threads, ensure SLA compliance, proactive outreach.
• Maintain accurate client notes, avoid unnecessary data sharing.
• Identify and escalate red flags or compliance issues per rules.

Skills

Client communication

CRM administration

SLA management

Escalation & compliance

Job description

Assetara Limited is seeking a dedicated Client Relationship & Support Specialist to support clients remotely via the Assetara platform. You will be the primary contact for clients, handling CRM administration, communications, and concierge-style support while adhering to compliance rules.

Role emphasizes client communication, platform navigation assistance, and strict data-handling practices, with no regulated financial activity involved.