Remote Lifestyles Concierge for Elite Client Services

Aspire Lifestyles; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service company in Dubai seeks a Concierge to manage and fulfill client requests through various communication channels. Ideal candidates should have over 2 years in customer service, strong problem-solving abilities, and fluency in both English and Arabic. Responsibilities include providing high-quality customer service, establishing client relationships, and resolving escalated issues professionally. This role requires a passion for excellence and the ability to thrive in a fast-paced environment.

Qualifications

• 2+ years of customer service experience in travel/tourism, hospitality, retail, or hotel services.
• Demonstrated problem-solving skills.
• Excellent oral and written communication in English and Arabic.

Responsibilities

• Fulfill high profile program client requests via phone, email, and chat.
• Exercise judgment as primary touch point for escalated customer service issues.
• Establish relationships with customers to learn their preferences.

Skills

Customer Service Excellence

Multi-tasking

Communication skills

Job description

A customer service company in Dubai seeks a Concierge to manage and fulfill client requests through various communication channels. Ideal candidates should have over 2 years in customer service, strong problem-solving abilities, and fluency in both English and Arabic. Responsibilities include providing high-quality customer service, establishing client relationships, and resolving escalated issues professionally. This role requires a passion for excellence and the ability to thrive in a fast-paced environment.