Elite Global Lifestyle Concierge (Arabic/English)

SOS International; Dubai; On-site; AED 70,000 - 120,000; Full time

Benefits offered by this job

Office location is accessible via public transport

Medical coverage for employee (outpatient and inpatient)

Highly engaged and empowered work culture

Job summary

A leading Concierge service provider in Dubai is seeking a skilled Lifestyle Concierge to deliver exceptional service experiences. In this role, you will be tasked with managing high-profile client requests through various communication channels while ensuring the highest levels of customer satisfaction. Candidates should have a university degree and at least 2 years of experience in customer service, alongside fluency in both English and Arabic. The role offers medical coverage and a dynamic work environment.

Qualifications

• 2+ years of experience in customer service.
• Strong influencing and communication skills.
• Fluency in English and Arabic; French is an asset.

Responsibilities

• Fulfill high-profile client requests through various communication mediums.
• Handle escalated customer service issues with discretion.
• Ensure positive customer experiences and provide accurate information.
• Build rapport with customers to understand their preferences.
• Manage multiple tasks in a fast-paced environment.

Skills

Customer service skills

Attention to detail

Fluency in English

Fluency in Arabic

Communication skills

Education

University degree in Business Administration, Hospitality & Tourism, Marketing, Communication or a related field

Job description

A leading Concierge service provider in Dubai is seeking a skilled Lifestyle Concierge to deliver exceptional service experiences. In this role, you will be tasked with managing high-profile client requests through various communication channels while ensuring the highest levels of customer satisfaction. Candidates should have a university degree and at least 2 years of experience in customer service, alongside fluency in both English and Arabic. The role offers medical coverage and a dynamic work environment.