Remote-friendly Luxury Fashion Consultant | Clienteling

Chalhoub Group; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Health care

Exclusive employee discounts

Remote and flexible working policies

Job summary

Chalhoub Group is seeking a Fashion Consultant to drive sales and deliver exceptional Guest Experience across luxury brands in-store.

You will contribute to CRM, customer insights and omni-channel initiatives, while supporting marketing events and loyalty programs. The role emphasizes clienteling, data capture and brand-wide campaigns to enhance guest satisfaction and store performance.

Qualifications

• Strong English communication skills.
• Open to Russian and English communication skills.
• Prior experience with luxury retail.
• Clientelling / client database is mandatory.

Responsibilities

• You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
• Drive client relationships within an omni-channel approach
• Provide pre-buying feedback on products
• Drive eNPS through people experience initiatives and culture
• Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
• Ensure click and collect are conducted within SLAs (Service-level agreement)
• Ensure customer data is properly captured in adherence to marketing team requirements
• Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
• Support with in-store marketing events and activations
• Keep abreast of all brand social media activities and campaigns
• Drive sell-throughs within the store
• Support in-store CX initiatives
• Provide input to what's working well/what's not working well within the store

Skills

English communication

Russian language

Luxury retail

Client database

Job description

Chalhoub Group is seeking a Fashion Consultant to drive sales and deliver exceptional Guest Experience across luxury brands in-store.

You will contribute to CRM, customer insights and omni-channel initiatives, while supporting marketing events and loyalty programs. The role emphasizes clienteling, data capture and brand-wide campaigns to enhance guest satisfaction and store performance.