Remote Customer Support Specialist | Multichannel Helpdesk

applydubaijob.com; Dubai; Remote; AED 29,000 - 49,000; Full time

Job summary

TELEX Business Support Services Inc. is seeking a customer-focused Customer Support Specialist to manage client inquiries and provide timely solutions in a remote work environment.

The successful candidate will handle customer communications across multiple support channels, resolve issues efficiently, and contribute to service improvement through accurate documentation and feedback tracking. Responsibilities include responding via email, live chat, and tickets, maintaining records, escalating

Qualifications

• 1–2 years of experience in customer service or client support.
• Remote work or BPO experience is preferred.
• Familiarity with helpdesk and CRM platforms Zendesk, Freshdesk, HubSpot.

Responsibilities

• Respond to customer inquiries through email, live chat, and ticketing platforms.
• Provide accurate information and timely solutions to customer concerns.
• Document support cases and maintain detailed records of customer interactions.
• Escalate complex issues to the appropriate teams for resolution.
• Follow up with customers to confirm satisfaction and successful issue resolution.
• Develop and maintain knowledge base articles, FAQs, and support documentation.
• Identify recurring customer issues and report trends to improve service quality.
• Maintain professional communication and positive customer relationships.

Skills

Customer service

English proficiency

Problem solving

Multitasking

Attention to detail

Tools

Zendesk

Freshdesk

HubSpot

Job description

TELEX Business Support Services Inc. is seeking a customer-focused Customer Support Specialist to manage client inquiries and provide timely solutions in a remote work environment.

The successful candidate will handle customer communications across multiple support channels, resolve issues efficiently, and contribute to service improvement through accurate documentation and feedback tracking. Responsibilities include responding via email, live chat, and tickets, maintaining records, escalating