Client Support Specialist | Remote

Mar Lows; Abu Dhabi; Remote; AED 67,000 - 123,000; Full time

Job summary

Mar Lows is hiring a Client Support Specialist to deliver responsive, high-quality support to clients in a fully remote role. You will handle inquiries across channels and work with internal teams on escalated issues.

The ideal candidate has strong communication and client-facing experience, and is comfortable with support software. This position offers flexible remote work and the opportunity to build lasting client relationships.

Qualifications

• Strong communication and interpersonal skills.
• Client-facing or support experience preferred.
• Comfortable with support/ticketing software.

Responsibilities

• Handle client inquiries and requests across channels.
• Give accurate info and troubleshoot client issues.
• Keep detailed records of client interactions.
• Build strong client relationships through consistent service.
• Work with internal teams on escalated issues.

Skills

Strong communication

Client-facing experience

Ticketing software

Job description

About the Role We're hiring a Client Support Specialist to deliver responsive, high-quality support to clients in a fully remote role.

Key Responsibilities

• Handle client inquiries and requests across channels
• Give accurate info and troubleshoot client issues
• Keep detailed records of client interactions
• Build strong client relationships through consistent service
• Work with internal teams on escalated issues

Requirements

• Strong communication and interpersonal skills
• Client-facing or support experience preferred
• Comfortable with support/ticketing software