Remote Customer Support Specialist - Flexible Schedule

CareerHelix; Abu Dhabi; Remote; AED 78,000 - 112,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Paid training

Professional development

Competitive pay

Supportive team

Career progression

Work-life balance

Job summary

CareerHelix is seeking a Remote Customer Care Associate to support individuals by delivering timely assistance, resolving concerns, and creating positive service experiences. This role suits those who enjoy communication, problem-solving, and helping customers receive the support they need.

You will manage customer interactions, provide accurate responses, maintain service records, and collaborate with internal teams to ensure inquiries are handled efficiently and customers receive consistent,

Qualifications

• High school diploma or equivalent.
• Previous customer care, customer service, or support experience preferred.
• Experience with digital communication platforms is beneficial.
• Strong interpersonal skills are valued for entry-level applicants.

Responsibilities

• Assist customers with enquiries, requests, and account-related questions.
• Provide accurate and helpful information through available support channels.
• Maintain detailed records of customer interactions.
• Resolve issues following company procedures.
• Identify customer needs and provide suitable solutions.
• Escalate complex cases when required.
• Maintain a professional and empathetic communication style.
• Support customer satisfaction initiatives.
• Monitor follow-up activities and pending requests.
• Meet customer service performance standards.

Education

High school diploma or equivalent

Job description

CareerHelix is seeking a Remote Customer Care Associate to support individuals by delivering timely assistance, resolving concerns, and creating positive service experiences. This role suits those who enjoy communication, problem-solving, and helping customers receive the support they need.

You will manage customer interactions, provide accurate responses, maintain service records, and collaborate with internal teams to ensure inquiries are handled efficiently and customers receive consistent,