Remote Client Experience Specialist — Real Estate FinTech

Stake Properties; Dubai; Remote; AED 131,000 - 213,000; Full time

Job summary

Stake Properties is seeking a Client Experience Associate to deliver outstanding support across email, live chat, and WhatsApp as the primary contact for clients. This is a fully remote role with Saturday to Wednesday 12:00–9:00 UAE time.

You will manage a high-volume queue and build strong client relationships to drive retention. The ideal candidate has 2+ years in client-facing roles, experience in startups or tech, and fluency in English and Arabic.

Qualifications

• 2+ years of experience in a client-facing role.
• Experience in a startup or technology company, with a focus on providing exceptional customer support.
• Fluency in English and Arabic (written and spoken).
• Experience in investing or real estate is a strong advantage.

Responsibilities

• Acting as the primary point of contact for clients across email
• live chat
• and WhatsApp Responding to client queries promptly and accurately
• ensuring a consistently high standard of service across all channels
• Managing and prioritising a queue of incoming conversations
• escalating complex or sensitive cases where needed
• Building and maintaining strong relationships with clients to support retention and satisfaction
• Keeping accurate records of client interactions and flagging recurring issues or trends to the wider team

Skills

Client-facing experience

Bilingual English/Arabic

Startup/Tech support

Job description

Stake Properties is seeking a Client Experience Associate to deliver outstanding support across email, live chat, and WhatsApp as the primary contact for clients. This is a fully remote role with Saturday to Wednesday 12:00–9:00 UAE time.

You will manage a high-volume queue and build strong client relationships to drive retention. The ideal candidate has 2+ years in client-facing roles, experience in startups or tech, and fluency in English and Arabic.