Remote Client Concierge & Support Specialist

Assetara Limited; Ras Al Khaimah; On-site; AED 60,000 - 90,000; Full time

Job summary

Assetara Limited is seeking a Client Relationship & Support Specialist to remotely support Ras Al Khaimah-based clients via the Assetara platform. You will be a principal contact for clients, handling CRM entries and delivering concierge-level assistance while following strict compliance rules.

Responsibilities include client communication, platform navigation support, queue/SLA management, and proactive outreach with a focus on confidentiality and data protection.

Qualifications

• Professional remote work discipline, time management and availability within designated windows.
• Confidentiality and data protection awareness; handle client data per documented instructions.
• Adherence to operational, security and compliance guidelines including initial training and identity checks.

Responsibilities

• Provide professional, warm, accurate communication within Assetara workspace and approved tools.
• Deliver concierge-level client support and platform navigation assistance.
• Manage client queue, SLA adherence, and authorized proactive outreach.
• Maintain accurate client notes in CRM without exposing unnecessary personal data.
• Identify and escalate red flags, complaints, security incidents or boundaries breaches per compliance rules.

Skills

Client communication

CRM administration

Compliance awareness

Remote work discipline

Job description

Assetara Limited is seeking a Client Relationship & Support Specialist to remotely support Ras Al Khaimah-based clients via the Assetara platform. You will be a principal contact for clients, handling CRM entries and delivering concierge-level assistance while following strict compliance rules.

Responsibilities include client communication, platform navigation support, queue/SLA management, and proactive outreach with a focus on confidentiality and data protection.