Client Experience Associate (Remote - Outside UAE)

Stake; United Arab Emirates; Remote; AED 80,000 - 120,000; Full time

Benefits offered by this job

Remote work

Equity compensation

Learning & development budget

Off-sites and team events

Job summary

Stake is seeking a Client Experience Associate for a fully remote position. You will be the primary contact for clients via email, live chat and WhatsApp, delivering exceptional support and maintaining strong relationships.

Ideal candidates have 2+ years in client-facing roles, experience in startups or tech, and fluency in English and Arabic. Real estate/investing knowledge is a plus. UAE-based applicants cannot be considered; schedule is Saturday to Wednesday, 12:00pm–9:00pm UAE time.

Qualifications

• 2+ years of experience in a client-facing role.
• Experience in a startup or technology company.
• Fluency in English and Arabic (written and spoken) is mandatory.
• Experience in investing or real estate is a strong advantage.

Responsibilities

• Act as the primary point of contact for clients via email, live chat, and WhatsApp.
• Respond to client queries promptly and maintain high service standards across channels.
• Manage and prioritize a queue of conversations; escalate complex cases when needed.
• Build and maintain strong client relationships to support retention and satisfaction.
• Keep accurate records of client interactions and flag recurring issues to the wider team.

Skills

Client-facing experience

Startup experience

Bilingual English & Arabic

Investing/Real estate knowledge

Job description

Who we are:

Stake is the MENA region's most exciting real estate fintech company, combining real estate expertise and innovative financial technology to deliver products that empower everyone to own and build wealth through Real Estate. Launched in 2021 we have grown rapidly, leveraging decades of experience in technology, financial services and global real estate, to launch the MENA region's first mobile app for fractional real estate investing.

This is just the beginning and we're currently searching for highly talented individuals to join and help lead our expansion into international markets and new business lines

What you'll do:

We're looking for a Client Experience Associate who will play a vital role in our Client Experience team, providing exceptional support to our clients and ensuring their needs are met effectively!

Please note that this is a fully remote position. We are unable to consider candidates currently based in the UAE for this role.

• The working days for this position are Saturday to Wednesday, 12:00pm - 9:00pm UAE time. (This schedule could change in future).

This is a really exciting opportunity to serve as the primary point of contact for our existing and potential clients, delivering outstanding support and maintaining healthy client relationships.

What you'll be doing day to day:

• Acting as the primary point of contact for clients across email, live chat, and WhatsApp
• Responding to client queries promptly and accurately, ensuring a consistently high standard of service across all channels
• Managing and prioritising a queue of incoming conversations, escalating complex or sensitive cases where needed
• Building and maintaining strong relationships with clients to support retention and satisfaction
• Keeping accurate records of client interactions and flagging recurring issues or trends to the wider team

What we're looking for:

• 2+ years of experience in a client-facing role, such as Client Experience, Customer Success, Account/Relationship Management, or a similar field
• Previous experience in a startup or technology company, with a focus on providing exceptional customer support
• Fluency in English and Arabic is mandatory, both written and spoken
• Experience in investing or real estate, and comfort working with numbers, is a strong advantage

Why you should join Stake:

• Hybrid work environment
• Work directly with senior leadership in one of the region's fastest growing start-ups; you will get exposure to all functions at Stake and have the chance to learn from the very best in the space!
• Generous equity compensation; this aims to bring a high degree of ownership into your work. As Stake grows, you grow with it!
• Budget for learning and development; we want all our employees to constantly strive for personal and professional growth
• Best in class end of service savings scheme; through DIFC-sponsored DEWS programme
• Off-sites and regular team events

Stake has a high performance culture where the bar is always rising. We bring on brilliant, ambitious and curious people who see the value in Stake and want to grow with us.