Relocation /Mobility Client Service Specialist (Destination Services)

HelpXpat Relocations; Dubai; On-site; AED 90,000 - 130,000; Full time

Benefits offered by this job

Job summary

HelpXpat Relocations is seeking an experienced Mobility Consultant (Destination Services Specialist) in the UAE to serve as the primary contact for assignees and HR during relocation. The role is desk-based, focusing on client ownership, case management and coordinating immigration, home and school searches, tenancy and settling-in services.

Ideal candidates bring 3–5 years in relocation/global mobility, strong organizational and communication skills, and a proven ability to manage multiple

Qualifications

• Has experience in corporate relocation, Destination Services or Global Mobility.
• Has experience managing relocation cases from needs assessment through to completion/settling-in.
• Strong knowledge of services such as home search, school search, orientation, tenancy and settling-in.
• Highly organized and able to manage multiple cases, deadlines and stakeholders simultaneously.
• Strong written and verbal communication skills and is confident managing client relationships.
• Proactive, commercially aware and able to take ownership of complex cases and solve problems independently.
• Attention to detail and understanding of SLA, quality and compliance.
• Minimum 3–5 years of relevant relocation/global mobility experience.

Responsibilities

• You will be the primary point of contact (account management) for assignees and stakeholders.
• Conduct needs assessments, and initiate the relocation process.
• Manage cases from initial needs assessment through to settling-in, ensuring a seamless and responsive client experience.
• Coordinate the delivery of immigration, orientation, home search, school search, tenancy, handover, snagging and settling-in services as required.
• Coordinate closely with Field Consultants and external service partners to arrange and deliver accompanied services.
• Track immigration and tenancy management activities, ensuring milestones, documentation and timelines are properly monitored.
• Ensure agreed SLA, quality and service standards are consistently met.
• Manage multiple cases simultaneously, proactively identifying potential issues and taking ownership through to resolution.
• Maintain accurate and timely case records, service updates, costs, milestones and reports within our systems.
• Contribute to improving operational processes, service delivery and ways of working.
• Support team knowledge sharing, coaching and development where appropriate. Identify opportunities to improve service quality, operational efficiency and client experience. Take on additional responsibilities and projects as directed by senior management.

Skills

Client facing

Account management

Global mobility

Project coordination

Communication skills

Organizational skills

Problem solving

SLA & compliance

Multitasking

Stakeholder management

Job description

At HelpXpat Relocations, we support Expat Assignees and families relocating across the UAE, Saudi Arabia and the Middle East. Our services include Destination Services such as Orientation, Home Search, School Search, Settling-In.

We are looking for an experienced Mobility Consultant (Destination Services Specialist) to join our team. This is a desk-based role, with the individual acting as the primary point of contact for assignees and corporate HR throughout the relocation journey.

What will you be doing?

• This role is high on client facing and operations. You will be the primary point of contact (account management) for assignees and stakeholders.
• You will conducting needs assessments, and initiate the relocation process.
• Manage cases from initial needs assessment through to settling-in, ensuring a seamless and responsive client experience.
• Coordinate the delivery of immigration, orientation, home search, school search, tenancy, handover, snagging and settling-in services as required.
• Coordinate closely with Field Consultants and external service partners to arrange and deliver accompanied services.
• Track immigration and tenancy management activities, ensuring milestones, documentation and timelines are properly monitored.
• Ensure agreed SLA, quality and service standards are consistently met.
• Manage multiple cases simultaneously, proactively identifying potential issues and taking ownership through to resolution.
• Maintain accurate and timely case records, service updates, costs, milestones and reports within our systems.
• Contribute to improving operational processes, service delivery and ways of working.
• Support team knowledge sharing, coaching and development where appropriate. Identify opportunities to improve service quality, operational efficiency and client experience. Take on additional responsibilities and projects as directed by senior management.

Skills

• Has experience in corporate relocation, Destination Services or Global Mobility.
• Has experience managing relocation cases from needs assessment through to completion/settling-in. Is confident dealing directly with corporate HR, mobility managers and relocating employees/families.
• Has strong knowledge of services such as home search, school search, orientation, tenancy and settling-in.
• Is highly organised and able to manage multiple cases, deadlines and stakeholders simultaneously.
• Has strong written and verbal communication skills and is confident managing client relationships.
• Is proactive, commercially aware and able to take ownership of complex cases and solve problems independently.
• Has strong attention to detail and understands the importance of SLA, quality and compliance.
• Has a minimum of 3–5 years of relevant relocation / global mobility experience.

If you are an experienced Mobility professional who enjoys client ownership, case management, problem-solving and delivering a high-quality relocation experience, we would love to hear from you.