Global Mobility Client Success Specialist

HelpXpat Relocations; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

HelpXpat Relocations is seeking an experienced Mobility Consultant (Destination Services Specialist) in the UAE. You will be the primary contact for assignees and corporate HR, guiding relocation from initial needs assessment through settling-in.

The role requires strong organizational skills, excellent communication, and comprehensive knowledge of home/search, tenancy, orientation and related services. This desk-based position emphasizes client service, operations excellence, and collaboration

Qualifications

• Minimum 3–5 years of relocation/global mobility experience.
• Experience managing relocation cases from needs assessment to settling-in.
• Strong written and verbal communication skills.
• Highly organised with ability to manage multiple cases, deadlines and stakeholders.
• Knowledge of home search, school search, orientation, tenancy and settling-in processes.

Responsibilities

• Serve as the primary point of contact for assignees and corporate HR throughout relocation.
• Conduct needs assessments and initiate relocation processes.
• Manage cases from intake to settling-in, ensuring a smooth client experience.
• Coordinate immigration, orientation, home search, school search, tenancy, handover and settling-in services.
• Collaborate with Field Consultants and external partners to arrange services.
• Track immigration and tenancy activities, milestones and documentation.
• Ensure SLA, quality and compliance standards are met.
• Handle multiple cases proactively and drive issues to resolution.
• Maintain accurate case records, updates and reports in our systems.
• Contribute to process improvements and knowledge sharing within the team.

Skills

Corporate relocation experience

Global Mobility knowledge

Case management

Client relationship management

Stakeholder management

Job description

HelpXpat Relocations is seeking an experienced Mobility Consultant (Destination Services Specialist) in the UAE. You will be the primary contact for assignees and corporate HR, guiding relocation from initial needs assessment through settling-in.

The role requires strong organizational skills, excellent communication, and comprehensive knowledge of home/search, tenancy, orientation and related services. This desk-based position emphasizes client service, operations excellence, and collaboration