Relocation Consultant

Irwin & Dow; Abu Dhabi; On-site; AED 100,000 - 167,000; Full time

Job summary

Irwin & Dow, a relocation specialist in Abu Dhabi, seeks a Relocation Consultant to act as the face of the company for clients moving to the UAE. You will deliver personalised relocation support from orientation through to housing and settling-in, coordinating with landlords, schools and service providers.

You will need excellent English, be highly organised, and comfortable managing multiple clients and tasks.

Qualifications

• Experience in customer service, hospitality, travel, relocation or similar.
• Excellent written and spoken English.
• Familiarity with UAE residency/relocation procedures.
• Valid UAE driving licence is essential.
• Organised with ability to manage several clients and tasks.

Responsibilities

• Represent the organisation to clients, landlords, agents and service providers throughout the relocation process.
• Assist with Emirates ID, driving licence, bank account, e-gate and other residency requirements.
• Accompany clients on property and school viewings and help them settle into the UAE.
• Liaise with landlords, agents, schools and utilities to ensure requirements are followed and issues resolved.
• Maintain accurate records and communicate regularly with clients and internal teams.

Skills

Customer service

Hospitality experience

Client-focused

Organisational skills

Communication skills

Tools

Microsoft Office

Web portals

Driving licence

Job description

A lovely opportunity for a customer service-focused individual who enjoys meeting people, working independently and helping others settle into a new city. Our client is a market leader in providing relocation support to companies and individuals moving to the Middle East, and this role will see you acting as a trusted representative of the organisation throughout the relocation process.As a Relocation Consultant, you will support clients moving to Abu Dhabi, providing a professional and highly personalised service from their initial orientation through to finding a home, arranging school visits and helping them settle into their new surroundings. You will be the face of the organisation when dealing with clients, landlords, estate agents, schools, service providers and other third parties, so a confident, professional and personable approach is essential.You will introduce clients to Abu Dhabi and help them understand the different areas of the city, accompany them on property and school viewings, and assist with the practicalities of settling into the UAE. This may include supporting clients with Emirates ID, driving licence, bank account, e-gate and other residency and settling-in requirements. You will also liaise with landlords, agents, schools, utility providers and other service providers, ensuring that requirements are followed through and any potential issues are identified and resolved promptly.

The role requires someone who is highly organised and comfortable managing several clients and tasks at the same time. Accurate administration, maintaining records and tracking outstanding requirements are an important part of the position, alongside regular communication with both clients and the internal team.We are looking for an individual with previous experience in customer service, hospitality, travel, relocation or another highly client-focused environment. You will need excellent written and spoken English, a genuine understanding of the stresses and sensitivities involved in relocating, and the ability to remain calm, diplomatic and solutions-focused when dealing with challenging situations.Previous experience of living and working in the UAE is essential, together with a good knowledge of Abu Dhabi, its neighbourhoods and infrastructure and a sound understanding of UAE procedures relating to residency and relocation. Excellent organisational skills, attention to detail and confidence using Microsoft Office and web-based portals are also required.A valid UAE driving licence and the confidence to drive in Abu Dhabi is essential for this field-based role.If you are outgoing, approachable and enjoy meeting people, with a natural desire to provide an exceptional level of customer service, this could be an excellent opportunity to join a well-established and highly regarded relocation business.