Relationship Officer - ADIB@Work (Outsource)HV

Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Abu Dhabi Islamic Bank is seeking a Relationship Officer to source payroll accounts and cross-sell asset products. You will build and maintain strong relationships with HR/Finance contacts at target employers in Abu Dhabi and surrounding areas, while ensuring adherence to ADIB policies and timely service delivery.

The role requires strong sales capability, knowledge of retail banking standards, and driving license; you will conduct onboarding sessions and manage end-to-end processes with

Qualifications

• Payroll/employee banking experience required.
• Strong sales skills across multiple banking products.
• Retail banking service standards knowledge.
• Valid driving license is required.

Responsibilities

• Source payroll accounts from targeted sectors and meet monthly targets.
• Cross-sell Covered Cards and Personal Finance products.
• Develop and maintain relationships with HR/Finance/Admin at employers.
• Conduct marketing/kiosk/onboarding sessions at employers.
• Ensure product knowledge and adherence to policies.
• Prepare and review standard credit applications with supporting documents.
• Process approvals and coordinate with coordinators to finalize deals within policy.
• Deliver timely customer service and maintain confidentiality.
• Escalate customer complaints to management when needed.

Skills

Payroll Banking

Multi-product Sales

Relationship Building

HR Liaison

Driving License

Job description

Job description

Role: Relationship officer
Role Purpose:
Develop strong relationship with key contacts in targeted sectors/segments to source payroll salaried accounts, cross sell assets products (i.e. Covered Cards and Personal Finances) aligned with ADIB policies and procedures.
Key Accountabilities of the role

• To source payroll accounts from targeted sectors/segment and achieve or exceed the assigned monthly target.
• Cross sell and source Covered Cards products from targeted sectors/segment and achieve or exceed the assigned target.
• Cross sell and source Personal Finance products from targeted sectors/segment and achieve or exceed the assigned target.
• Develop and maintain strong relationship with respective employers HR/Finance/Admin within targeted government entities, multi nationals and well know large and medium corporates in addition to new establishments and Free Zones.
• Conduct marketing/kiosk/onboarding sessions activities within targeted employer to market ADIB products and services
• Participate and complete activities assigned by management.
• Full awareness on product policies, and procedures and ensure swift implementation.
• Visit potential employers/clients to finalize business deals within targeted turnaround time based on ADIB policy and procedure.
• Full awareness on assigned products in term of knowledge/process and ensure full adherence.
• Deliver a timely prompt service to customers.
• Adhere with stipulated office timing, follow strictly, secrecy norms and maintain data confidentiality.
• Prepare and review Standard Credit Application and ensure all information provided are accurate and ensure authenticity of critical documents (copies of Bank Statement, Passport, EID, Salary certificate/Salary Transfer Letter) prior sending to the respective unit coordinator for processing.
• Follow the approval process and follow the delay to superiors if any.
• Execute & process the above-mentioned products lines representing ADIB, prepare files as per check list, share physical files with coordinators within 24 hours of completing the signing formalities with customer.
• To ensure quality of applications submitted and rectify error/omission if any.
• Check the file activation and notify management in case of delay at Card centre end.
• Maintain good rapport within ADIB (inter-department/peers) to ensure smooth business flow.
• Initiate cross-sell other banking products (on best efforts basis).
• Escalate customer complaints to management if any

Specialist Skills / Technical Knowledge Required for this role:

• Multi-products sales, payroll or employee banking experience.
• Good knowledge of retail banking service standards, sales skills and computer skills
• General awareness of competitors in local/regional market
• Driving License