Relationship Officer - ADIB@Work (Outsource)HV

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 134,000 - 234,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank is seeking a Relationship Officer in Abu Dhabi to source payroll salaried accounts and cross-sell assets and personal finance products. You will build strong relationships with employers’ HR/Finance/Admin, conduct onboarding sessions, and drive product adoption across targeted sectors and government entities.

Responsibilities include achieving monthly targets, handling full documentation, and ensuring swift processing within ADIB policies, while maintaining

Qualifications

• Multi-products sales, payroll or employee banking experience.
• Good knowledge of retail banking service standards, sales skills and computer skills.
• General awareness of competitors in local/regional market.
• Driving Licence.

Responsibilities

• Sour ce payroll accounts from targeted sectors and meet monthly targets.
• Cross-sell Covered Cards and Personal Finance products to employers and employees.
• Develop and maintain relationships with HR/Finance/Admin in corporates and government entities.
• Conduct marketing/kiosk/onboarding sessions at employer sites to promote ADIB products.
• Visit potential employers and finalize business deals within ADIB policies.
• Prepare Standard Credit Applications and ensure document authenticity for processing.
• Follow approval processes and escalate delays to superiors when needed.
• Process and share files with coordinators within 24 hours of signing.
• Maintain data confidentiality and deliver prompt customer service.

Skills

Payroll banking

Multi-products sales

Retail banking knowledge

Sales skills

Computer skills

Competitor awareness

Driving license

Job description

Develop strong relationship with key contacts in targeted sectors/segments to source payroll salaried accounts, cross sell assets products (i.e. Covered Cards and Personal Finances) aligned with ADIB policies and procedures.

Role:

Relationship officer

Role Purpose:

Develop strong relationship with key contacts in targeted sectors/segments to source payroll salaried accounts, cross sell assets products (i.e. Covered Cards and Personal Finances) aligned with ADIB policies and procedures.

Key Accountabilities of the role

• To source payroll accounts from targeted sectors/segment and achieve or exceed the assigned monthly target.
• Cross sell and source Covered Cards products from targeted sectors/segment and achieve or exceed the assigned target.
• Cross sell and source Personal Finance products from targeted sectors/segment and achieve or exceed the assigned target.
• Develop and maintain strong relationship with respective employers HR/Finance/Admin within targeted government entities, multi nationals and well know large and medium corporates in addition to new establishments and Free Zones.
• Conduct marketing/kiosk/onboarding sessions activities within targeted employer to market ADIB products and services
• Participate and complete activities assigned by management.
• Full awareness on product policies, and procedures and ensure swift implementation.
• Visit potential employers/clients to finalize business deals within targeted turnaround time based on ADIB policy and procedure.
• Full awareness on assigned products in term of knowledge/process and ensure full adherence.
• Deliver a timely prompt service to customers.
• Adhere with stipulated office timing, follow strictly, secrecy norms and maintain data confidentiality.
• Prepare and review Standard Credit Application and ensure all information provided are accurate and ensure authenticity of critical documents (copies of Bank Statement, Passport, EID, Salary certificate/Salary Transfer Letter) prior sending to the respective unit coordinator for processing.
• Follow the approval process and escalat[e] the delay to superiors if any.
• Execute & process the above-mentioned products lines representing ADIB, prepare files as per check list, share physical files with coordinators within 24 hours of completing the signing formalities with customer.
• To ensure quality of applications submitted and rectify error/omission if any.
• Check the file activation and notify management in case of delay at Card centre end.
• Maintain good rapport within ADIB (inter-department/peers) to ensure smooth business flow.
• Initiate cross-sell other banking products (on best efforts basis).
• Escalate customer complaints to management if any

Specialist Skills / Technical Knowledge Required for this role

• Multi-products sales, payroll or employee banking experience.
• Good knowledge of retail banking service standards, sales skills and computer skills
• General awareness of competitors in local/regional market
• Driving License