Relationship Executive – Emirati with Family Book

Confidential Company; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Confidential Company in Dubai invites UAE Nationals with a valid Family Book for the role of Relationship Executive across its UAE operations. You will engage branch customers, explain banking products, and ensure compliant customer interactions.

The role covers account opening, KYC, digital banking support, and strong adherence to internal controls. Based in Dubai, the position requires familiarity with banking processes, customer service excellence, and the ability to manage

Job description

Relationship Executive - UAE Nationals

Location: Dubai, United Arab Emirates (UAE)
Job Function: Banking / Customer Service / Branch Operations
Employment Type: Full-Time

Job Overview

The company is India's International Bank and one of the country's leading public sector banks, invites applications from UAE Nationals holding a valid Family Book for the position of Relationship Executive across its UAE operations.

Eligibility Criteria

• Nationality: UAE Nationals only

• Family Book: Mandatory

• Qualification: Bachelor's degree / Graduation

• Age Limit: Below 40 years

• Location: UAE

  
  

Key Responsibilities

1. Customer Service & Relationship Management

• Assist branch customers and understand their banking requirements.

• Provide accurate information about banking products, services, charges, procedures, and turnaround times.

• Resolve routine customer queries and complaints or elevate them to the appropriate authority.

• Maintain professional, courteous, and confidential customer interactions.

2. Account Opening & Maintenance

• Process current, savings, salary, and other permitted account-opening requests.

• Verify customer documents and ensure completeness of account-opening forms.

• Process changes to customer details, signatures, contact information, and account mandates.

• Handle account closures in accordance with bank procedures.

3. KYC, AML & Regulatory Compliance

• Ensure proper Know Your Customer (KYC) and Customer Due Diligence (CDD) documentation.

• Conduct required customer identification and compliance checks.

• Identify and elevate unusual or suspicious activities to the designated officials.

• Ensure customer records are updated within prescribed timelines and maintain strict confidentiality.

4. Cards & Digital Banking Services

• Process requests related to debit/credit cards, PINs, replacement cards, and associated services within delegated authority.

• Assist customers with internet and mobile banking registration.

• Address routine ATM and debit-card service issues and elevate technical matters when necessary.

5. Documentation & Record Keeping

• Maintain accurate customer documentation and records.

• Verify signatures, forms, supporting documents, and system records.

• Ensure incomplete or improperly authorised requests are not processed.

6. Branch Operations & Internal Controls

• Follow the bank's standard operating procedures, maker-checker controls, and internal policies.

• Process transactions and service requests within delegated authority.

• Report operational irregularities, suspected fraud, system issues, and control breaches promptly.

• Cooperate with Internal Audit, Compliance, Risk, and regulatory inspections.

Desired Candidate Profile

7. Customer Due Diligence & Risk Awareness

• Exercise due care when handling high-risk customers, unusual transactions, or documentation discrepancies.

• Adhere to established controls and banking policies.

• Escalate exceptions and policy deviations to the Branch Manager or authorised officer.

8. Sales & Business Development

• Identify customer needs and provide information about suitable banking products.

• Generate leads and referrals for deposits, remittances, and other banking products.

• Promote relevant services responsibly and in accordance with bank policies.