IT Support Analyst

SARA Group; Dubai; On-site; AED 70,000 - 100,000; Full time

Benefits offered by this job

Learning & development programs

Wellbeing coaching

SARA Cares initiatives

Job summary

SARA Group in the United Arab Emirates is seeking an IT Support Analyst to serve employees across 70+ locations. You’ll set up devices, troubleshoot, and support Office 365, Windows OS, network connectivity, and POS systems.

Travel to showrooms and warehouses will be required. The role emphasizes proactive problem solving, SLA management, and collaboration with vendors and internal teams.

Qualifications

• 2–3 years of hands-on IT support experience in a multi-site environment—ideally retail or service-oriented.
• Strong communication skills to explain tech issues to non-technical users.
• Proactive problem solving and ability to manage SLAs and triage tickets.

Responsibilities

• Deliver a seamless IT experience to employees across all locations, from device setup to troubleshooting.
• Support and maintain hardware and software systems including laptops, desktops, mobile devices, Office 365, POS, and network connectivity.
• Monitor system health, manage alerts, and maintain patch/update schedules.
• Partner with internal teams and external vendors to support day-to-day operations and special projects.
• Travel to showrooms and warehouses to support local operations.
• Own IT processes during critical operations like stock counts to ensure continuity.

Skills

Strong Communicator

Help Desk Pro

Problem Solver

Multi-Tasker & Prioritizer

Tech-Savvy

Field-Ready

Ownership Mentality

Collaborator

Continuous Learner

Tools

Office 365

Windows OS

Network devices

Remote access tools

Mobile devices

Retail POS setups

Job description

Genuine is the way.

At SARA Group, authenticity is at the heart of everything we do. We believe in staying true to our values, fostering open collaboration, and continuously pushing ourselves to reach new heights. By being our genuine selves, we create a culture where ideas flow, connections deepen, and great results follow. If you're passionate about technology, love solving problems, and want to be part of a team that values real impact over quick fixes — this opportunity is for you.

We’re looking for an IT Support Analyst who’s ready to be the eyes, ears, and hands of our IT operations. With over 300 users across 70+ locations worldwide, your role will be critical in ensuring smooth tech experiences — not just for the sake of fixing issues, but to drive real business value.

This is more than an IT support role — it’s a chance to be part of something bigger, to grow your skills, and to create lasting change in how people work and connect.

What You’ll Do:

• Deliver a seamless IT experience to employees across all our locations — from device setup to tech troubleshooting and everything in between.
• Support and maintain a wide range of hardware and software systems including:
  • Laptops, desktops, mobile devices
  • POS systems and Office 365 suite
  • Network connectivity (LAN/WLAN)
  • Conference room equipment and telephony systems
• Proactively identify recurring issues and design smarter, scalable solutions.
• Monitor system health, manage alerts, and maintain patch/update schedules.
• Partner with internal teams and external vendors to support day-to-day operations and special projects.
• Own IT processes during critical operations like stock counts, ensuring everything from PDAs to networks are functioning without fail.
• Travel to our showrooms and warehouses when needed to support local operations.
• Participate in cross-functional initiatives where IT plays a strategic role.

What You’ll Bring:

• Strong Communicator: Fluent in English (spoken and written), with the ability to clearly explain tech issues to non-technical users.
• Help Desk Pro: 2–3 years of hands-on IT support experience in a multi-site environment—ideally retail or service-oriented.
• Problem Solver: You don’t just fix issues—you get to the root cause, learn from it, and improve the process.
• Multi-Tasker & Prioritizer: You know how to manage SLAs, triage tickets effectively, and respond with both urgency and strategy.
• Tech-Savvy: You're familiar with systems like Office 365, Windows OS, network devices, remote access tools, mobile devices, and retail POS setups.
• Field-Ready: You’re flexible, mobile, and can support our locations across the UAE when needed.
• Ownership Mentality: You treat every IT issue like your own, and you follow through until it's fully resolved.
• Collaborator: You've worked with external vendors, support providers, and cross-functional teams to deliver seamless solutions.
• Continuous Learner: You stay updated on the latest technologies and strive to grow your skills constantly.

Why Join Us?

• Learning, Development & Performance Excellence – access to eLearning, educational programs, and personalized development plans designed to fuel career growth. Our structured journeys are supported by an AI-driven talent management system that connects performance and potential directly to rewards.
• Wellbeing & Coaching – on-demand mental health coaching and perks that support balance and resilience.
• SARA Cares – initiatives that extend to education and other human-centered benefits beyond work.

All benefits and programs are subject to company policy and eligibility criteria.

Ready to help us elevate our supply chain operations through smarter tools, cleaner processes, and empowered teams?

Let’s make it happen!