Regional Food Commercial Leader – Dubai

Ikea Ab; Dubai; On-site; AED 420,000 - 660,000; Full time

Job summary

Al-Futtaim Retail is seeking a Regional Food Commercial Leader to support IKEA Food strategy across the region, ensuring quality, food safety, and environmental standards while driving visitor satisfaction, sales and profitability. The role requires collaboration with store Food teams and the IKEA Food Service Office team.

You will lead initiatives to close gaps in food commercial performance, strengthen food commercial competence, and integrate sustainability in sourcing and operations across

Qualifications

• High School or Trade School graduate, preferably in hotel, business, or culinary studies.
• Experience in food service management and leadership roles in a high-volume setting.
• Strong customer focus and ability to work in a fast-paced retail environment.

Responsibilities

• Integrate food into activity commercial calendar by collaborating with stakeholders within and outside the Commercial team.
• Plan, conduct, and follow-up on commercial performance reviews to ensure performance excellence throughout the year.
• Implement a common food commercial framework and KPIs adapting to local legislation and laws.
• Lead food experience improvements and drive food innovation.
• Ensure IKEA Food department attracts visitors, achieves sales growth, maintains profitability, and ensures customer satisfaction as measured by KPIs such as control overall operating costs, service level, and food safety standards.
• Utilize reporting tools like Navision and Functional Commercial Review to develop the IKEA Food business.
• Develop mechanisms to ensure guests are always in focus, serving them with empathy and care.
• Regularly observe restaurants and food areas from customers' perspectives, engage in dialogues to gather feedback and act on it.
• Use tools like Profit & Loss, KPI-report, and Operational Review to challenge stores and monitor performance.
• Implement IKEA FOOD concept to increase home furnishing product sales and support IKEA's leading position.
• Cooperate actively with key stakeholders within commercial and beyond to secure integration.
• Promote sustainability within food sourcing, circularity in production, and the use of sustainable materials and services.
• Monitor and challenge costs regionally by working lean and cost-consciously, sharing good examples and exploring smarter working methods.
• Consolidate and update store services/products to assist guests effectively.
• Empower and encourage Restaurant Managers and Co-workers to take action meeting guests' needs and provide input for continuous improvement.
• Provide training for restaurant managers to enhance productivity.

Skills

Communication

Interpersonal skills

Leadership

Diversity & inclusion

Customer focus

Education

High School or Trade School

Tools

Navision

KPI reporting

MS Office

Job description

Al-Futtaim Retail is seeking a Regional Food Commercial Leader to support IKEA Food strategy across the region, ensuring quality, food safety, and environmental standards while driving visitor satisfaction, sales and profitability. The role requires collaboration with store Food teams and the IKEA Food Service Office team.

You will lead initiatives to close gaps in food commercial performance, strengthen food commercial competence, and integrate sustainability in sourcing and operations across