Receptionist - Parent Relations and Admissions

Aldar Education; Abu Dhabi Emirate; On-site; AED 56,000 - 89,000; Full time

Job summary

Aldar Education's Yasmina British Academy in Abu Dhabi Emirate, United Arab Emirates, invites applications for a Receptionist - Parent Relations and Admissions. This front‑of‑house role focuses on parent communication, admissions support and school administration to ensure a positive first impression.

The successful candidate will welcome visitors, handle enquiries, assist with tours and data entry, and work closely with the Admissions team to support enrolment.

Qualifications

• Minimum 2 years of customer-facing or receptionist experience in the region.
• Fluent English; Arabic skills are advantageous for a diverse parent community.
• Proficiency with Microsoft Office and school MIS or similar databases.

Responsibilities

• Welcome parents, students, visitors and external guests in a professional, friendly manner.
• Provide accurate information about the Academy, including curriculum and services.
• Respond to enquiries in person, by phone and via email with clear communication.
• Support admissions by guiding families through initial steps and tours.
• Maintain accurate records in the school MIS and manage calendar bookings.

Skills

Front desk reception

Parent relations

School admissions

Customer service

Telephone handling

Education

High School Certificate / Diploma / Bachelor's degree

Tools

Microsoft Office

MIS systems

Database management

Social media platforms

Job description

Receptionist - Parent Relations and Admissions Job Snapshot

Role: Receptionist - Parent Relations and Admissions

Location: Abu Dhabi Emirate, United Arab Emirates

Industry: Primary-Secondary Education

Function: Front Desk-Reception

Experience: Minimum 2 years

Job Type: Full-time

Position Overview

Receptionist - Parent Relations and Admissions in Abu Dhabi Emirate, United Arab Emirates is a Primary-Secondary Education opportunity focused on front-of-house service, parent communication, admissions support and school administration.

Aldar Education is hiring an experienced customer-facing professional for Yasmina British Academy to manage enquiries, welcome visitors, support prospective families and contribute to student recruitment through a professional and positive parent experience.

Job Details

Country: United Arab Emirates

City: Abu Dhabi Emirate

Industry: Primary-Secondary Education

Function: Front Desk-Reception

Salary: 5000-8000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The Receptionist is one of the first points of contact for parents, students, visitors and prospective families, making the position central to the Academy 's customer experience.

The role combines reception duties, admissions support, administration and parent relations while ensuring every interaction reflects the professional standards of Yasmina British Academy and Aldar Education.

Beyond welcoming visitors and handling enquiries, the position also supports enrolment activity by guiding families through initial admissions stages, arranging school tours and maintaining accurate records in the school management system.

Strong communication, organization and follow-up are essential to creating a smooth experience for families from their first enquiry onward.

Key Responsibilities

• Welcome parents, students, visitors and external guests in a professional, friendly and helpful manner.
• Deliver consistently high standards of customer service across reception and parent-facing activities.
• Provide accurate information about the Academy, including curriculum, education levels, tuition fees and school services.
• Respond to enquiries in person, by telephone and through email with clear and courteous communication.
• Answer, screen and redirect incoming telephone calls according to established school protocols.
• Maintain a strong working knowledge of the Academy to ensure information provided to families is accurate and current.
• Guide prospective parents through the initial stages of student registration and admissions.
• Support prospective families by explaining relevant admissions procedures and next steps.
• Assist with school tours and provide appropriate information to visiting parents.
• Coordinate and update calendars for scheduled school tours and admissions appointments.
• Support the Admissions team with inbound and outbound calls.
• Conduct outbound calls to prospective families to support enrolment activity and promote relevant school programs.
• Record admissions enquiries accurately within the school Management Information System.
• Support lead nurturing activities and follow up with prospective parents when required.
• Maintain an accurate visitor database and ensure visitor information is recorded appropriately.
• Support reception and administrative processes relating to student attendance information.
• Update attendance registers and other school records as requested.
• Complete general clerical duties including filing, photocopying, document preparation and routine correspondence.
• Use word-processing, spreadsheets and database systems to produce administrative information and reports.
• Prepare class lists, data extracts and other information required by school teams.
• Sort and distribute incoming mail and correspondence.
• Maintain the reception area in a professional, organized and presentable condition.
• Ensure reception supplies, forms, brochures and stationery are available when required.
• Direct enquiries to appropriate school personnel using established referral procedures.
• Arrange transportation for visitors when required.
• Participate in relevant school meetings and provide administrative support where appropriate.
• Use social media and digital communication platforms professionally when required by the role.
• Assist the Parent Relations Executive with enquiries, stakeholder requests and parent communication.
• Support management with additional administrative and customer-facing duties during busy operational periods.
• Maintain confidentiality when handling student, parent and school information.

Ideal Profile

Candidates should hold a High School Certificate, Diploma or bachelor 's degree and have at least 2 years of experience in a receptionist, front desk or other customer-facing position within the region. Previous experience in a school or education environment is preferred, particularly where responsibilities included parent communication, admissions support, school reception or administrative coordination. Fluent written and spoken English is required. Arabic speaking, reading and writing capability will be advantageous because of the Academy 's diverse parent community and local context. The successful candidate should be confident using Microsoft Office, database systems, social media platforms and general office technology. Strong office management capability and attention to administrative detail are also important. A warm but professional communication style is essential. Candidates should listen carefully, ask appropriate questions and communicate effectively with parents, students, colleagues and visitors from different cultural backgrounds. The role suits someone who remains organized under pressure, follows up consistently and works collaboratively with colleagues to deliver a smooth parent and visitor experience.

Skills Set

• Front desk reception
• Parent relations
• School admissions
• Customer service
• Student recruitment support
• Admissions enquiries
• Lead nurturing
• Parent communication
• Telephone handling
• Email communication
• Visitor management
• School tours
• Management Information Systems
• School MIS
• Admissions database
• Attendance records
• Microsoft Office
• Microsoft Excel
• Word processing
• Database management
• Social media platforms
• Administrative support
• Clerical administration
• Filing
• Document preparation
• Calendar management
• Appointment scheduling
• Office management
• Customer enquiry handling
• Outbound calling
• Enrolment support
• School referral procedures
• Data accuracy
• Reception area management
• Multicultural communication
• Confidentiality
• Time management
• Multi-tasking

Why Join Us

A front-of-house role within a leading school provides direct exposure to parent engagement, admissions, enrolment and school operations. This Abu Dhabi position offers the opportunity to build experience across both customer service and education administration while contributing to the experience families receive from their first interaction with the Academy. Yasmina British Academy also provides access to a wider professional network within Aldar Education, along with training and development opportunities that can support progression into parent relations, admissions, school administration and broader customer experience roles.

About the Company

Aldar Education operates a growing network of schools and academies across the UAE. Yasmina British Academy in Abu Dhabi delivers the English Curriculum and has achieved an Outstanding rating across all six ADEK performance standards. The Academy combines strong academic outcomes with a diverse learning community and serves as an educational, sporting and community hub for families in Abu Dhabi.