Parent Relation Executive

Aldar Education; Al Ruways Industrial City; On-site; AED 78,120 - 111,600; Full time

Benefits offered by this job

Career development opportunities

Supportive school environment

Collaborative team focused on excellence

Job summary

Aldar Education in Abu Dhabi, UAE is hiring a Parent Relation Executive, focusing on managing parent relationships and ensuring high service standards in a leading British curriculum school.

The ideal candidate will have at least 2 years of experience in a similar role, strong customer service skills, and be fluent in English. Join a supportive environment that offers career development and emphasizes partnership with families in the community.

Qualifications

• Minimum 2 years of experience in a similar role within the UAE.
• Strong customer service and parent-facing experience required.
• Previous experience in the education sector preferred.
• Excellent English communication skills, both written and spoken.
• Strong interpersonal skills to work in a multicultural environment.

Responsibilities

• Welcome prospective parents and manage all front-of-house operations.
• Ensure excellent customer service for parent enquiries.
• Act as the main contact between parents and school staff.
• Monitor and respond to parent communication.
• Organise school tours for prospective parents.

Skills

Parent relations and customer service

Front office and reception management

Complaint handling and issue resolution

School communication and newsletters

Event planning and parent engagement

Administrative coordination and reporting

Stakeholder communication and relationship management

Reenrollment and retention support

Education

Bachelor's degree in Business Administration or equivalent

Job description

Job Summary

Parent Relation Executive in Abu Dhabi, UAE is an excellent hiring opportunity within the Education industry. The role focuses on managing parent relationships, front office operations, and school communication channels while ensuring high service standards and strong parent engagement within a leading British curriculum school.

Job Details

• Country: UAE
• City: Abu Dhabi
• Industry: Education
• Function: Administration
• Job Type: Full-time
• Salary: 7,000-10,000 USD (estimate)
• Gender: Any
• Nationality: Any

Key Responsibilities

• Welcome prospective parents and manage all front-of-house and reception operations
• Handle initial parent enquiries and ensure excellent customer service at all times
• Manage reception staff and assign tasks to maintain smooth daily operations
• Act as the main point of contact between parents and school staff
• Monitor and respond to parent communication through calls, emails, newsletters, and school platforms
• Handle ADEK complaints and ensure parent concerns are resolved in coordination with leadership teams
• Organise school tours for prospective parents and support student enrolment activities
• Plan and coordinate parent events, school celebrations, and community engagement activities
• Work closely with Parent Council and Parent Ambassadors to strengthen school relationships
• Manage newsletters and school communication channels to improve parent awareness and retention
• Support reenrollment communication and parent retention initiatives
• Coordinate with the Marketing team on enquiry generation and parent engagement campaigns

Ideal Profile

• Bachelor's degree in Business Administration or equivalent field
• Minimum 2 years of experience in a similar role within the UAE region
• Strong customer service and parent-facing experience is required
• Previous experience in the education sector is preferred
• Excellent English communication skills, both written and spoken
• Strong interpersonal skills and ability to work in a multicultural environment
• Good office management skills and strong computer literacy
• Arabic language fluency is preferred

Skills Set

• Parent relations and customer service
• Front office and reception management
• Complaint handling and issue resolution
• School communication and newsletters
• Event planning and parent engagement
• Administrative coordination and reporting
• Stakeholder communication and relationship management
• Reenrollment and retention support

Why Join Us

• Join one of Abu Dhabi's outstanding British curriculum schools with strong academic reputation
• Work in a professional and supportive school environment focused on excellence
• Access career development, training, and long-term growth opportunities
• Be part of a collaborative team committed to parent satisfaction and student success
• Contribute to building strong school-family partnerships across the community