Receptionist- January

GEMS Education; United Arab Emirates; On-site; Confidential; Full time

Job summary

GEMS Royal Dubai School is seeking a dynamic Receptionist to welcome students, parents, staff and visitors, ensuring a warm, professional first impression and smooth day-to-day front-of-house operations. Start date January 2027.

The role requires bilingual Arabic/English communication, strong organisational skills, and experience with data systems like Phoenix and Salesforce; familiarity with CRM and using Excel is a plus.

Qualifications

• Bilingual Arabic/English communication skills.
• A college degree from a reputed university is desirable.
• Able to work well with others in a team.
• Excellent organisational and time management abilities.
• Experience with data management systems (Phoenix, Salesforce) and Excel/Office.
• Marketing experience is preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Provide accurate information on location, curriculum, admissions procedures, including tours, and general administration to ensure high-quality customer service.
• Answer calls politely and direct to appropriate staff as part of the customer service offering.
• Greet visitors and provide a warm, professional welcome to the school.
• Support Admissions by contacting inquiries, converting leads, updating CRM, cross-selling to other GEMS schools, conducting tours, and assisting with enrolment events as required.
• Maintain open communication with new and prospective parents; liaise with school staff as needed.
• Complete administration and secretarial tasks to support the Front of House team.
• Ensure compliance with GEMS policies, procedures and codes of conduct.

Skills

Bilingual Arabic/English

Team player

Organisational & time management

Independent working

Education

College degree from a reputed university

Tools

Phoenix

Salesforce

Excel

Microsoft Office

Job description

Job Description

GEMS Royal Dubai School is a vibrant, premium British curriculum school, educating students from FS1 to Year 9, expanding to include Year 10 in September 2027, and annual growth to Year 13. With a diverse student body of over 870 students from more than 48 nationalities, our school combines a strong sense of community with a commitment to the highest academic standards. As we continue to grow, we are thrilled to announce the opening of our new, purpose-built secondary campus, a state-of-the-art facility designed to further enrich the world-class education we offer across two sites.

We are looking for a dynamic, organised and welcoming Receptionist to join our exceptional team for January 2027 start.

If you are passionate about delivering excellent customer service, creating a warm and professional first impression, and supporting the smooth day-to-day running of our school, this is an exciting opportunity to make a difference as part of our high-performing team and drive the #RoyalStandard.

Job Purpose

To provide a welcoming, professional and efficient first point of contact for students, parents, staff, visitors and external stakeholders, ensuring a high standard of customer service while supporting the smooth and effective operation of the school's reception and administrative functions.

Key Responsibilities include, but not limited to

• Provide accurate and full range of information within the category requested (location, curriculum, admission procedure - including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
• Actively support the Admissions team by contacting enquiries and conversion of new leads to enrolments and updating it in the system (CRM), cross-selling to other GEMS schools with open seats, conducting school tours wherever necessary and assisting in enrolment events as and when required.
• Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
• Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
• Ensure the GEMS policies, procedures and codes of conduct are always followed.

Skills Description

• Good written and oral skills- Bilingual- Arabic/English
• A college degree from a reputed University is desirable
• A team player who enjoys working positively with others.
• Excellent organisational and time management skills.
• Excellent knowledge and understanding of relevant data management systems (Phoenix, Sales Force), as well as EXCEL and general Microsoft Office packages.
• Previous experience in marketing preferred.
• Ability to work both independently and as part of a team.

Closing date October 30th, 2026. Candidates will be notified if they are shortlisted for interview.

GEMS Safeguarding

GEMS Education is committed to safeguarding and promoting the welfare of children and young people. We are dedicated to creating safe, supportive, and inclusive learning environments where students can thrive, and we expect all employees, volunteers, and partners to share this commitment.

As part of our safer recruitment practices, all successful applicants will be subject to comprehensive pre-employment checks, including verification of identity, qualifications, employment history, professional references, and criminal record checks from all countries of residence and employment, in line with local and international safeguarding requirements. These checks may include enhanced disclosure, prohibition, barring, and overseas police clearance checks where applicable. We are committed to recruiting individuals who uphold the highest standards of professional conduct and child protection.