Receptionist / Gym Receptionist

redfordrecruiters; Abu Dhabi; On-site; AED 39,000 - 45,000; Full time

Job summary

We are seeking a professional, friendly, energetic and customer-focused Receptionist Gym Receptionist to join a Wellness & Fitness Services Health Club facility in Al Ain UAE. The successful candidate will be the first point of contact for members, guests and prospective clients and will play an important role in creating a welcoming and professional front-desk experience.

Key responsibilities include greeting members and guests, managing the front desk, answering calls and messages, providing

Qualifications

• Previous experience as a Receptionist or Front Desk role preferred.
• Experience in gym/health club or hospitality is an advantage.
• Strong customer-service and interpersonal skills.
• Good verbal and written English communication.
• Professional telephone and WhatsApp etiquette.
• Good computer knowledge including email, MS Office, spreadsheets, and booking/CRM systems.

Responsibilities

• Welcome members, guests, and prospective clients professionally.
• Manage reception area and maintain welcoming environment.
• Answer calls, WhatsApp messages, emails, and inquiries.
• Provide information on fitness services, schedules, memberships, and facilities.
• Manage appointments and bookings, cancellations, and schedule changes.
• Assist with member registration and maintain client data.
• Coordinate bookings with instructors and staff.
• Handle inquiries professionally and escalate when required.

Skills

Customer service

English proficiency

Reception

MS Office

CRM systems

Organisational skills

Multitasking

Punctuality

Phone etiquette

Attention to detail

Tools

CRM systems

Microsoft Office

Job description

URGENT HIRING RECEPTIONIST GYM RECEPTIONIST

Industry Wellness amp Fitness Services Health Club

Location Al Ain UAE

Position Receptionist Gym Receptionist

Salary AED 3 500 4 000 per month

Employment Type Full-Time

Preferred Nationality Filipino

Job Summary

We are seeking a professional friendly energetic and customer-focused Receptionist Gym Receptionist to join a Wellness amp Fitness Services Health Club facility in Al Ain UAE. The successful candidate will be the first point of contact for members guests and prospective clients and will play an important role in creating a welcoming and professional front-desk experience.

Key Responsibilities

• Welcome members guests and prospective clients professionally
• Manage the reception front-desk area and maintain a welcoming environment
• Answer incoming telephone calls WhatsApp messages emails and general enquiries
• Provide accurate information about available fitness wellness services schedules memberships and facilities
• Manage client appointments bookings cancellations and schedule changes
• Assist with member registration and maintain accurate client information
• Coordinate bookings and schedules with instructors trainers and relevant team members
• Handle member and guest enquiries professionally and efficiently
• Follow up on enquiries and prospective clients as required
• Support membership-related administration and renewals where assigned
• Maintain accurate attendance booking and front-desk records
• Use computer systems email spreadsheets and relevant booking CRM software
• Assist with basic reports and administrative tasks
• Handle client complaints professionally and escalation issues when required
• Maintain confidentiality of client and business information
• Keep the reception area clean organised and professionally presented
• Follow company policies customer-service standards and operational procedures

Requirements

• Previous experience as a Receptionist Gym Receptionist Front Desk Executive Customer Service Representative or similar position preferred
• Previous experience within a gym health club fitness centre Pilates studio wellness centre spa or hospitality environment is an advantage
• Strong customer-service and interpersonal skills
• Good verbal and written English communication skills
• Professional telephone and WhatsApp communication etiquette
• Good computer knowledge
• Comfortable using email Microsoft Office spreadsheets and booking CRM systems
• Strong organisational and multitasking abilities
• Ability to manage appointments and schedules accurately
• Friendly confident energetic and client-focused personality
• Professional appearance and grooming
• Able to remain calm and professional when dealing with complaints or busy periods
• Reliable punctual organised and detail-oriented
• Filipino candidates preferred
• Previous experience as a Receptionist, Gym Receptionist, Front Desk Executive, Customer Service Representative, or similar position preferred.
• Previous experience within a gym, health club, fitness centre, Pilates studio, wellness centre, spa, or hospitality environment is an advantage.
• Strong customer-service and interpersonal skills.
• Good verbal and written English communication skills.
• Professional telephone and WhatsApp communication etiquette.
• Good computer knowledge.
• Comfortable using email, Microsoft Office, spreadsheets, and booking/CRM systems.
• Strong organisational and multitasking abilities.
• Ability to manage appointments and schedules accurately.
• Friendly, confident, energetic, and client-focused personality.
• Professional appearance and grooming.
• Able to remain calm and professional when dealing with complaints or busy periods.
• Reliable, punctual, organised, and detail-oriented.
• Filipino candidates preferred.