RECEPTIONIST / GYM RECEPTIONIST \"URGENT HIRING \"

Zohorecruit; Al Ain; On-site; AED 39,000 - 45,000; Full time

Job summary

Reap HR Consultancy in Al Ain, UAE, is seeking a professional and friendly Receptionist/Gym Receptionist to join a wellness & fitness facility.

The successful candidate will be the first point of contact for members, guests and prospective clients, handling enquiries, calls and messages, managing appointments and bookings, and coordinating with trainers and staff. A professional appearance and calm demeanor in a busy gym are essential.

Qualifications

• Experience as a receptionist or front desk role is preferred.
• Strong customer-service and interpersonal skills.
• Good verbal and written English communication.

Responsibilities

• Welcome members, guests and prospective clients professionally.
• Answer calls, messages, emails and general inquiries.
• Manage client appointments, bookings, cancellations and schedule changes.
• Assist with member registration and maintain accurate client information.
• Coordinate bookings with instructors and staff.
• Maintain front-desk records and confidentiality.

Skills

Receptionist

Customer Service

Front Desk

Tools

CRM software

Job description

Full time | Reap HR Consultancy | United Arab Emirates

Posted On 28/09/2026

AED 3,500 To AED 4,000 With others benefits

City Al Ain

State/Province Abu Dhabi

Job Description

• Industry: Wellness & Fitness Services / Health Club
  
• Location: Al Ain, UAE
  
• Salary: AED 3,500–4,000 per month
  
• Employment Type: Full-Time
  
• Preferred Nationality: Filipino
  

Job Summary

We are seeking a professional, friendly, energetic, and customer-focused Receptionist / Gym Receptionist to join a Wellness & Fitness Services / Health Club facility in Al Ain, UAE.

The successful candidate will be the first point of contact for members, guests, and prospective clients and will play an important role in creating a welcoming and professional front-desk experience.

The role involves handling enquiries, calls and messages, managing appointments and bookings, assisting members, maintaining accurate records, processing basic front-desk administration, and coordinating effectively with trainers and other team members.

The ideal candidate should have excellent communication and customer-service skills, good computer knowledge, a professional appearance, and the ability to work confidently in a busy wellness and fitness environment.

Key Responsibilities

• Welcome members, guests, and prospective clients professionally.
  
• Manage the reception/front-desk area and maintain a welcoming environment.
  
• Answer incoming telephone calls, WhatsApp messages, emails, and general enquiries.
  
• Provide accurate information about available fitness/wellness services, schedules, memberships, and facilities.
  
• Manage client appointments, bookings, cancellations, and schedule changes.
  
• Assist with member registration and maintain accurate client information.
  
• Coordinate bookings and schedules with instructors, trainers, and relevant team members.
  
• Handle member and guest enquiries professionally and efficiently.
  
• Follow up on enquiries and prospective clients as required.
  
• Support membership-related administration and renewals where assigned.
  
• Maintain accurate attendance, booking, and front-desk records.
  
• Use computer systems, email, spreadsheets, and relevant booking/CRM software.
  
• Assist with basic reports and administrative tasks.
  
• Handle client complaints professionally and elevate issues when required.
  
• Maintain confidentiality of client and business information.
  
• Keep the reception area clean, organised, and professionally presented.
  
• Follow company policies, customer-service standards, and operational procedures.
  

Requirements

• Previous experience as a Receptionist, Gym Receptionist, Front Desk Executive, Customer Service Representative, or similar position preferred.
  
• Previous experience within a gym, health club, fitness centre, Pilates studio, wellness centre, spa, or hospitality environment is an advantage.
  
• Strong customer-service and interpersonal skills.
  
• Good verbal and written English communication skills.
  
• Professional telephone and WhatsApp communication etiquette.
  
• Good computer knowledge.
  
• Comfortable using email, Microsoft Office, spreadsheets, and booking/CRM systems.
  
• Strong organisational and multitasking abilities.
  
• Ability to manage appointments and schedules accurately.
  
• Friendly, confident, energetic, and client-focused personality.
  
• Professional appearance and grooming.
  
• Able to remain calm and professional when dealing with complaints or busy periods.
  
• Reliable, punctual, organised, and detail-oriented.
  

Final salary will be determined based on the candidate's relevant experience, skills, and overall suitability.

Booking Management

3. Two clients have accidentally been booked into the same appointment slot. What would you do?

Look for: verify booking, apologise professionally, coordinate internally, offer alternatives, and update records.

Client Enquiry

4. A prospective client asks about memberships or services, but you are unsure of the correct information. What would you do?

Expected: verify with the appropriate colleague/system rather than provide inaccurate information.

Confidentiality

5. Someone asks you for another member's personal details or schedule. What would you do?

Expected: maintain confidentiality and follow company procedures.

Sales & Enquiry Conversion

6. A potential customer asks about the health club but says they are “just checking prices.” How would you continue the conversation professionally?

Look for: understand needs, explain relevant services/value, answer questions, encourage visit/trial/next step without being overly aggressive.

PRACTICAL RECEPTIONIST ASSESSMENT

Ask shortlisted candidates to complete a 15–20 minute practical front-desk simulation .

Candidate should professionally welcome a new visitor and identify their requirements.

Task 2 – Telephone Call

Simulate an incoming enquiry regarding a fitness service or appointment.

Assess:

Closing the Call Professionally

Task 3 – WhatsApp / Email

Ask the candidate to prepare a short professional response to a customer requesting information about available services and appointment times.

Task 4 – Computer & Administration

Ask the candidate to:

Enter five sample customer records into Excel or a similar system.

Create/update a simple appointment schedule.

Draft a professional email.

Locate and update a customer booking.

REAP RECRUITER ASSESSMENT

Assessment Area

Score

Reception / Front Desk Experience /5

Customer Service /5

English Communication /5

Computer Knowledge /5

Telephone Etiquette /5

Appointment/Booking Management /5

Problem Solving /5

Professional Appearance & Grooming /5

Personality & Confidence /5

Fitness/Wellness Industry Exposure /5

Total Score: ____ / 50

Final Screening

Joining Availability: ____________________

REAP Recommendation

Strongly Suitable – Proceed to Client Interview

Salary: AED 3,500–4,000 per month

• Industry: Wellness & Fitness Services / Health Club
  
• Location: Al Ain, UAE