Receptionist - Automotive Service

AlFuttaim; Dubai; On-site; AED 55,800 - 83,700; Full time

Job summary

Al-Futtaim Toyota Al Badia in Dubai Festival City is hiring a Receptionist – Automotive Service to welcome service centre customers, route inquiries, and coordinate appointments with service advisors, while maintaining a professional front desk presence.

The role emphasizes Emirati candidate with Family Book, high school diploma, and strong English skills; Arabic is a plus. Proficiency in MS Office, especially Excel, and a customer‑centric mindset are valued in a busy aftersales environment.

Qualifications

• Emirati candidate with Family Book is required.
• High school diploma or equivalent qualification.
• Fluent English communication skills are required.
• Arabic communication skills are an added advantage.
• Customer service experience is preferred and will be considered an advantage.
• Good knowledge of MS Office applications, especially MS Excel.

Responsibilities

• Welcome customers entering the Toyota service centre and provide a friendly, professional, and respectful first impression.
• Identify customer needs quickly and guide each visitor to the correct service advisor, sales executive, or relevant branch team member.
• Ensure customers with appointments are directed smoothly to the right executive without unnecessary waiting or confusion.
• Support a seamless customer transition from branch entry to introduction with the responsible team member.
• Provide front desk support to all customers visiting the service centre for appointments, vehicle service, enquiries, or general assistance.
• Maintain a warm and professional reception experience that reflects the brand's customer service standards.

Skills

Emirati candidate

Family Book

Fluent English

Arabic advantage

Customer service

MS Excel

MS Office

Front desk

Reception

Team communication

Education

High school diploma or equivalent

Tools

MS Excel

Job description

Receptionist – Automotive Service (Toyota Al Badia, Dubai Festival City)

Position Overview

Receptionist – Automotive Service in Dubai, United Arab Emirates is an Automotive hiring opportunity for an Emirati candidate with strong English communication skills, customer service awareness, and a professional front desk approach. The role supports Toyota Al Badia at Dubai Festival City by welcoming service centre customers, identifying visitor needs, directing appointments to the correct executive, and helping create a smooth, respectful, and organized customer journey in a busy aftersales environment.

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Automotive
Function: Front Desk – Reception
Salary: 5000‑7500 (estimated range – confirm with employer)
Gender: Any
Nationality: Emirati
Job Type: Full‑time

Role Context

The Receptionist – Automotive Service will act as the first customer contact point inside the Toyota service centre. This position supports the aftersales team by ensuring every visitor is greeted professionally, guided to the right person, and assisted with clear communication. The role has a direct effect on customer satisfaction, appointment flow, workshop coordination, branch image, and the quality of service experience delivered at the front desk.

Key Responsibilities

• Welcome customers entering the Toyota service centre and provide a friendly, professional, and respectful first impression.
• Identify customer needs quickly and guide each visitor to the correct service advisor, sales executive, or relevant branch team member.
• Ensure customers with appointments are directed smoothly to the right executive without unnecessary waiting or confusion.
• Support a seamless customer transition from branch entry to introduction with the responsible team member.
• Provide front desk support to all customers visiting the service centre for appointments, vehicle service, enquiries, or general assistance.
• Maintain a warm and professional reception experience that reflects the brand's customer service standards.
• Ensure customers receive a polite and positive send‑off when leaving the branch.
• Communicate effectively with customers, service advisors, aftersales staff, workshop teams, and branch management.
• Assist with basic administrative tasks linked to reception support, appointment coordination, and customer handling.
• Use MS Office, especially MS Excel, for simple tracking, reporting, and daily front desk support where required.
• Keep the reception area organised, presentable, and ready to support customer traffic throughout the day.
• Follow company procedures, branch standards, customer service guidelines, and service centre protocols.
• Escalate customer questions or concerns to the appropriate team member when additional support is needed.
• Work calmly in a busy workshop environment while maintaining courtesy, accuracy, and professional behaviour.

Ideal Profile

• Emirati candidate with Family Book is required.
• High school diploma or equivalent qualification.
• Fluent English communication skills are required.
• Arabic communication skills are an added advantage.
• Customer service experience is preferred and will be considered an advantage.
• Good knowledge of MS Office applications, especially MS Excel.
• Able to communicate clearly and professionally with customers and colleagues at all levels.
• Strong customer service mindset with a welcoming personality and positive attitude.
• Good organisational ability with attention to appointments, customer flow, and reception tasks.
• Motivated, reliable, and willing to learn within the automotive service environment.
• Passionate about cars and interested in building a career with a leading automotive group.
• Able to work in a busy service centre and workshop setting while remaining calm and helpful.
• Professional appearance, respectful conduct, and commitment to creating a strong first impression for customers.

Skills Set

• Front desk reception
• Automotive service reception
• Customer greeting
• Customer service
• Visitor management
• Appointment coordination
• Service centre support
• Aftersales reception
• Customer needs identification
• Branch coordination
• Workshop environment support
• Professional communication
• English communication
• Arabic communication advantage
• MS Office
• MS Excel
• Administrative support
• Customer journey support
• Team coordination
• Complaint escalation
• Reception area organisation
• Customer satisfaction
• Emiratization
• Family Book

Why Join Us

This role is a strong opportunity for an Emirati candidate to gain full‑time experience with a respected automotive business in Dubai. The position offers direct exposure to Toyota service centre operations, customer interaction, aftersales coordination, and professional branch standards. It is well suited for a motivated candidate who enjoys meeting people, supporting customers, and developing a career in the UAE automotive sector.

About the Company

Al‑Futtaim is a diversified business headquartered in Dubai, United Arab Emirates, with operations across automotive, retail, financial services, real estate, and healthcare. Al‑Futtaim Automotive represents leading global mobility brands and supports customers through vehicle distribution, leasing, aftersales, electric mobility, commercial vehicles, and customer‑focused automotive services across regional markets.