Receptionist - Honda Aftersales

AlFuttaim; Dubai; On-site; AED 33,000 - 50,000; Full time

Job summary

Al-Futtaim Automotive is seeking a professional Receptionist to support Honda Aftersales in Dubai. You will be the main point of contact for customers, handling calls and walk-in enquiries while ensuring a welcoming and efficient service experience.

The role requires strong English communication, 1-2 years of customer service experience, and a proactive approach to daily reception duties, coordinating with Aftersales colleagues to maintain high service standards.

Qualifications

• Strong English communication skills.
• 1-2 years of experience in customer service.
• Experience handling customer enquiries and providing direct customer assistance.
• Pleasant personality and professional approach to customer interactions.
• Proactive, hardworking and motivated attitude.
• Basic understanding of IT systems is advantageous.

Responsibilities

• Welcome customers visiting the Honda Aftersales department in a friendly and professional manner.
• Attend to walk-in customers promptly and identify their service requirements.
• Coordinate with relevant employees to ensure customers receive timely assistance.
• Direct customers to the appropriate team members based on their enquiries.
• Maintain a positive and helpful approach throughout customer interactions.
• Support an efficient reception environment that reflects company customer service standards.
• Handle all incoming telephone communications professionally and efficiently.
• Identify and record the purpose of each customer call and forward accordingly.
• Respond to customer enquiries received through telephone and email.

Skills

English communication

Customer service

Multitasking

Phone etiquette

Organization

IT literacy

Proactive attitude

Customer-focused

Job description

Receptionist - Honda Aftersales Job Snapshot - Role: Receptionist - Honda Aftersales - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Front Desk-Reception - Experience: 1-2 years in customer service - Job Type: Full Time - Work Arrangement: On-site Position Overview Al-Futtaim Automotive is looking for a professional and customer-focused Receptionist to support Honda Aftersales operations in Dubai, United Arab Emirates. The Receptionist serves as a main point of contact for customers, handling telephone calls, emails and walk-in enquiries while ensuring a welcoming and efficient service experience. The role involves understanding customer requirements, directing enquiries to the appropriate team members, maintaining accurate communication records and resolving customer concerns within established company guidelines. By providing timely assistance and maintaining effective communication between customers and the Aftersales team, the Receptionist contributes to customer satisfaction, retention and the achievement of monthly and annual service objectives. The successful candidate will have strong English communication skills, previous customer service experience and a proactive approach to handling daily reception responsibilities.

Job Details - Country: United Arab Emirates - City: Dubai - Industry: Automotive - Function: Front Desk-Reception - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

Customer Reception and Front Desk Support

• Welcome customers visiting the Honda Aftersales department in a friendly and professional manner.
• Attend to walk-in customers promptly and identify their service requirements.
• Coordinate with relevant employees to ensure customers receive timely assistance.
• Direct customers to the appropriate team members based on their enquiries.
• Maintain a positive and helpful approach throughout customer interactions.
• Support an efficient reception environment that reflects company customer service standards.

Telephone and Email Communication

• Handle all incoming telephone communications professionally and efficiently.
• Identify and record the purpose of each customer call.
• Forward calls to relevant team members according to their availability.
• Respond to customer enquiries received through telephone and email.
• Communicate accurate information in accordance with company policies and procedures.
• Ensure enquiries are directed responsibly to the appropriate employees.
• Maintain clear communication between customers and the Aftersales team.

Customer Enquiry Resolution

• Listen carefully to customer concerns and understand their requirements.
• Provide prompt assistance within established company guidelines.
• Resolve customer enquiries whenever possible before escalating them.
• Refer matters requiring additional support or authorization to the appropriate management level.
• Maintain a customer-focused approach when handling service-related questions.
• Support positive customer relationships through effective communication and timely assistance.
• Contribute to customer satisfaction and retention by helping customers receive appropriate support.

Call Logging and Record Management

• Maintain accurate records of incoming telephone calls.
• Record relevant details, including the date, time and caller information.
• Document the reason for each call to support appropriate routing and follow-up.
• Ensure customer communication records are organized and accurate.
• Use available systems to support call management and daily reception activities.
• Maintain attention to detail when recording customer information.

Internal Coordination and Communication

• Maintain up-to-date knowledge of Aftersales personnel and relevant departmental procedures.
• Identify the appropriate employees to handle different customer enquiries.
• Coordinate with team members to assist walk-in customers efficiently.
• Communicate customer requirements clearly to relevant colleagues.
• Support smooth information flow between customers and service personnel.
• Adapt to changing departmental requirements while maintaining consistent customer service.

Customer Service Standards

• Provide a high standard of customer service through telephone, email and face-to-face interactions.
• Follow company policies and procedures when handling customer communications.
• Support the achievement of monthly and annual customer service objectives.
• Maintain a professional, courteous and approachable manner.
• Handle customer enquiries efficiently while ensuring accuracy and attention to detail.
• Demonstrate initiative when addressing customer requirements.
• Contribute to a positive customer experience throughout interactions with Honda Aftersales.

Required Qualifications and Experience

• Strong English communication skills.
• 1-2 years of experience in customer service roles.
• Previous experience handling customer enquiries and providing direct customer assistance.
• Pleasant personality and professional approach to customer interactions.
• Proactive, hardworking and motivated attitude.
• Basic understanding of IT systems is advantageous.

Required Skills and Competencies

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal abilities.
• Effective problem-solving skills for resolving customer enquiries.
• Ability to manage multiple tasks simultaneously.
• Strong attention to detail when handling calls and maintaining records.
• Good organizational and coordination skills.
• Ability to communicate effectively with customers and colleagues.
• Professional telephone etiquette and customer handling skills.
• Ability to understand customer requirements and provide appropriate assistance.
• Confidence in directing enquiries and escalating concerns when necessary.
• Adaptability when handling telephone, email and walk-in communications.
• Customer-focused approach to service delivery.
• Positive attitude, initiative and willingness to support team operations.
• Ability to maintain professional relationships in a busy Aftersales environment.

The ideal candidate is approachable, organized and confident when communicating with customers. You should be comfortable handling telephone calls, assisting walk-in visitors and coordinating with different members of the Aftersales team. Strong English communication skills, a pleasant personality and the ability to manage several enquiries without losing attention to detail are important for this position. A proactive and hardworking approach will help ensure customer requirements are handled efficiently and contribute to a positive Honda service experience.

About the Role at Honda Aftersales

The Receptionist supports the customer communication activities of Honda Aftersales within Al-Futtaim Automotive. The position connects customers with the relevant service personnel and helps ensure enquiries are handled promptly and professionally. Through accurate call management, effective internal coordination and responsive customer service, the Receptionist contributes to the department 's service objectives and customer satisfaction.

About Al-Futtaim Group

Established in the 1930s and headquartered in Dubai, Al-Futtaim is a diversified privately held regional business operating across more than 20 countries. The Group employs more than 40,000 people and represents over 200 international brands, including Toyota, Lexus, IKEA, ACE and Marks and Spencer. Its business activities span automotive, financial services, real estate, retail and healthcare. Al-Futtaim focuses on digital innovation, artificial intelligence, sustainable growth and strategic partnerships to create long-term value for customers, communities and business partners.