Emiratization | Receptionist | Al-Futtaim Automotive | BYD | DIP

Al-Futtaim; Dubai; On-site; AED 60,000 - 75,000; Full time

Job summary

Al-Futtaim is seeking a Receptionist in Dubai to be the first point of contact for visitors and callers, ensuring smooth front-desk operations and professional image through excellent service. The role supports day-to-day admin tasks and collaborates with internal teams, especially the Aftersales division, to deliver a seamless customer experience.

Responsibilities include meeting coordination, greeting guests, managing calls, and maintaining records with strict confidentiality.

Qualifications

• Diploma or Bachelor's degree preferred.
• 1-3 years of experience in front-desk, customer service or administrative role.
• English fluency required; Arabic is an advantage.

Responsibilities

• Coordinate meetings and assist visitors with access, seating and refreshments.
• Greet visitors and callers professionally; maintain a neat reception area.
• Obtain positive feedback from visitors and staff; resolve issues promptly and courteously.
• Direct calls and inquiries and relay messages on time.
• Complete reports, correspondence and documentation accurately and on time.
• Maintain accurate visitor logs and internal records; ensure confidentiality.
• Coordinate between reception and Aftersales team to support smooth workflow.

Skills

English communication

MS Office

Customer service

Multitasking

Education

Diploma or Bachelor's degree in Business Administration or related field

Tools

MS Office

Job description

• The Receptionist is the first point of contact for visitors and callers, ensuring smooth communication and efficient front-desk operations. This role is critical in maintaining the company's professional image through excellent customer service and organizational skills. The Receptionist supports day-to-day administrative activities, coordinates with internal teams, and contributes to a seamless interaction between the customers and the Aftersales division, facilitating a positive customer experience.

Overview Of The Role

• The Receptionist is the first point of contact for visitors and callers, ensuring smooth communication and efficient front-desk operations. This role is critical in maintaining the company's professional image through excellent customer service and organizational skills. The Receptionist supports day-to-day administrative activities, coordinates with internal teams, and contributes to a seamless interaction between the customers and the Aftersales division, facilitating a positive customer experience.

What You Will Do

Meeting and Visitor Coordination

• Ensure meetings are scheduled effectively.
• Assist visitors with access, seating, and refreshments without delays.

Front Desk Operations

• Greet visitors and callers professionally.
• Maintain a neat and organized reception area.

Customer Service Excellence

• Obtain positive feedback from visitors and staff.
• Resolve issues promptly and courteously.

Communication Management

• Direct calls and inquiries accurately and efficiently.
• Relay messages in a timely manner.

Administrative Support

• Complete required reports, correspondence, and documentation accurately and submit them on time.

Record and Data Maintenance

• Keep visitor logs, contact lists, and internal records accurate, up-to-date, and confidential.

Support to Aftersales Operations

• Coordinate between reception and the Aftersales team to contribute to smooth workflow and customer satisfaction.

Required Skills To Be Successful

• Excellent verbal and written communication skills in English.
• Strong customer service orientation and professional demeanor.
• Proficient in MS Office applications (Outlook, Word, Excel).
• Ability to multitask and manage a busy front-desk environment.

What Qualifies You For The Role

• Diploma or Bachelor's degree in Business Administration or a related field (preferred).
• 1-3 years of experience in a front-desk, customer service, or administrative role, ideally within an automotive or service-oriented environment.
• Excellent verbal and written communication skills in English. Proficiency in Arabic is an advantage.
• Proficient in MS Office applications (Outlook, Word, Excel) with strong organizational and time-management skills.