EN - Reservation Agent- Arabic Speaker

AccorHotel; Abu Dhabi; On-site; AED 66,960 - 100,440; Full time

Job summary

Accor is seeking a Reservation Agent for Novotel & Ibis Gate Hotels Abu Dhabi. You will be the primary contact for guests, ensuring a professional experience from the initial reservation to final details.

The ideal candidate has at least 1 year in hospitality reservations, fluent in Arabic, with strong customer service, communication, and multitasking abilities. Opera or similar reservation systems experience is advantageous.

Qualifications

• Minimum 1 year of experience in hospitality reservations.
• Arabic fluency; additional languages a plus.
• Excellent customer service and communication skills.
• Proficiency with reservation systems and basic computer applications.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Deliver professional and efficient customer service to all guests.
• Manage incoming calls, emails, and online reservation requests with utmost professionalism.
• Optimize revenue through strategic recommendations of additional services and amenities.
• Provide comprehensive information about our property, facilities, and accommodate special requests.
• Ensure accurate processing of reservations, including correct recording of all guest details and preferences.
• Coordinate with other departments to fulfill guest requests and address any concerns.
• Maintain current knowledge of promotions, rates, and availability to provide precise information.
• Demonstrate thorough understanding of the property's policies, procedures, and services.
• Address guest inquiries and complaints promptly and professionally.
• Contribute to the achievement of team objectives and uphold high standards of service.

Skills

Customer service

Arabic language

Verbal and written communication

Attention to detail

Organizational skills

Multitasking

Teamwork

Positive attitude

Guest-focused

Reservation systems

Tools

Opera system

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking a Reservation Agent to join our team Novotel & Ibis Gate Hotels Abu Dhabi, The candidate will serve as the primary point of contact for guests, ensuring a professional experience from the initial reservation process.

• Deliver professional and efficient customer service to all guests
• Manage incoming calls, emails, and online reservation requests with utmost professionalism
• Optimize revenue through strategic recommendation of additional services and amenities
• Provide comprehensive information about our property, facilities, and accommodate special requests
• Ensure accurate processing of reservations, including correct recording of all guest details and preferences
• Coordinate with other departments to fulfill guest requests and address any concerns
• Maintain current knowledge of promotions, rates, and availability to provide precise information
• Demonstrate thorough understanding of the property's policies, procedures, and services
• Address guest inquiries and complaints promptly and professionally
• Contribute to the achievement of team objectives and uphold high standards of service

• At least 1 year experience in the same field at the hospitality industry.
• Fluency in Arabic, additional language are a plus
• Exceptional customer service skills with a guest-focused personality
• Excellent verbal and written communication abilities
• Strong attention to detail and organizational skills
• Proficiency in reservation systems and basic computer applications
• Ability to multi-task and work efficiently in a fast-paced environment
• Team player with a positive attitude and willingness to learn

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in Arabic, additional languages are a plus