Receptionist

Ali & Sons; Ras Al Khaimah; On-site; AED 28,000 - 47,000; Full time

Job summary

MG Ras Al Khaimah is seeking a friendly receptionist to be the first point of contact for customers visiting the service centre. You will greet visitors, manage calls, and help with appointments.

This role focuses on delivering an excellent customer experience, coordinating service bookings, and providing essential admin support to the Service Department.

Fluency in English is required; Arabic is preferred. Minimum two years in a similar role and a Diploma or Bachelor's degree are expected.

Qualifications

• Minimum 2 years in receptionist, customer service, or admin role.
• Bachelor’s degree or Diploma.
• Fluent in English; Arabic preferred.
• Proficient in data entry and basic MS Office.

Responsibilities

• Greet visitors warmly and guide them at reception.
• Manage phone calls and transfers professionally.
• Arrange service appointments and reminder calls.
• Handle customer inquiries and provide information.
• Maintain reception area neat and organized.
• Support Service Manager with admin tasks and data entry.

Skills

Customer service

Administrative

Communication

Organization

English fluency

Arabic language

Education

Bachelor's degree

Diploma

Tools

Data entry

Keyboarding

MS Office

Job description

Exciting Opportunity Join MG Ras Al Khaimah as a Receptionist Are you friendly organized customer-focused and passionate about delivering an exceptional customer experience Join MG as a Receptionist where you ll be the first point of contact for customers visiting the service centre and play an important role in ensuring smooth communication service appointments and customer support

Key Responsibilities

Welcome customers and visitors warmly guide them at reception and offer refreshments Inform customers of their approximate waiting time and ensure they are comfortable during their visit Answer screen transfer hold and manage incoming telephone calls professionally Arrange service appointments and conduct customer reminder calls Follow up on customer complaints and prepare customer feedback reports Understand customer inquiries and provide appropriate information or direct them to the relevant department Manage internal and external telephone communications and respond to switchboard enquiries Provide general administrative and receptionist support including data entry keyboarding and photocopying when required Ensure the timely and proper distribution of incoming and outgoing mail Maintain a clean organized and professional reception area Perform other duties and responsibilities as assigned by the Service Manager

Role Purpose

To enhance the customer experience throughout the service visit by providing a warm and professional reception efficiently managing service appointments and telephone communications and supporting the Service Department with administrative activities

What We re Looking For:

• Experience: Minimum 2 years of relevant experience in a similar receptionist, customer service, or administrative role.
• Education: Bachelor s degree in any discipline or Diploma.
• Languages: Fluency in English is essential; Arabic is preferred.
• Computer Skills: Computer literate with good keyboarding and data-entry skills.
• Equipment Knowledge: Good telephone and computer skills.
• Training/Certification: Relevant certification or training is preferred.
• Key Qualities: Professional, friendly, organized, customer-focused, and an excellent communicator.