Receptionist

Rolman World FZCO; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Rolman World FZCO in Dubai seeks a professional receptionist to greet visitors, manage calls, and coordinate meetings. The role requires strong English communication, a professional demeanour, and the ability to multitask in a fast-paced environment.

The ideal candidate has post-secondary education in a related field and at least 2 years of receptionist or customer service experience. Dubai on-site position with a focus on accuracy and customer service.

Qualifications

• Post-secondary education in a related field.
• Minimum 2 years of experience as a receptionist or customer service representative.
• Strong English language skills.
• Ability to multitask and manage time efficiently.
• Pleasant and professional behaviour.
• Excellent communication skills at all levels of the organisation.

Responsibilities

• Greet visitors and manage the reception area in a professional manner.
• Answer, screen, and direct incoming calls to appropriate departments.
• Coordinate visitor appointments and meetings.
• Manage mail, couriers, and email inquiries.
• Maintain visitor logs and contact directories.
• Assist with photocopying, scanning, and filing as required.

Skills

Multitasking

Time management

Attention to detail

Professional demeanor

Problem solving

Patience

Communication

English proficiency

Education

Post-secondary education in a related field

Job description

• Welcome and greet visitors, clients, and business partners in a professional and courteous manner.

• Manage visitor registration and ensure compliance with company access and security procedures.

• Notify relevant employees of visitor arrivals and coordinate appointments and meetings.

• Maintain a clean, organized, and presentable reception area at all times.

• Answer, screen, and direct incoming telephone calls to the appropriate departments or employees.

• Respond to general inquiries and provide accurate information regarding company services and operations.

• Monitor and respond to general email inquiries and forward correspondence to the relevant personnel.

• Coordinate visitor transportation and pickup/drop-off arrangements with the Fleet Department and allocate designated visitor parking spaces.

• Receive, sort, distribute, and dispatch incoming and outgoing mail, documents, and courier deliveries.

• Schedule appointments, coordinate meeting room bookings, and support meeting arrangements.

• Maintain visitor logs, telephone directories, contact lists, and other reception-related records.

• Assist with photocopying, scanning, printing, filing, and document preparation as required.

• Maintain office stationery reception supplies and guests’ supplies and report replenishment requirements.

• Report maintenance issues, security concerns, and facility-related matters to the responsible department.

• Ensure reception procedures are followed in accordance with company policies and operational standards.

Desired Candidate Profile

Qualifications:Post-secondary education in a related field.Skills:Ability to multitask, prioritize tasks, and manage time efficientlyKeen eye for detailPleasant and professional behaviourStrong problem-solving skills & motivationPatience and understandingExcellent communication skills at all levels of the organisationVery strong English language skillsExperience:Minimum 2 years of experience as a receptionist or customer service representative is required