Receptionist

Jobs at Dubai; Dubai; On-site; AED 44,640 - 72,540; Full time

Job summary

Jobsatdubai is seeking a Receptionist in Dubai to provide excellent support to patients at CosmeSurge. Responsibilities include greeting visitors, answering queries, managing appointments, and processing payments with a focus on customer satisfaction.

Ideal candidates must have 1-2 years of experience in a similar role and preferably hold a bachelor’s degree. The position may involve flexible scheduling and a commitment to maintaining a clean and welcoming environment.

Qualifications

• Minimum 1-2 years in a similar organization.
• Bachelor’s degree preferred.

Responsibilities

• Greet visitors and patients, determining their needs.
• Answer queries via phone or in person.
• Book and follow up on patient appointments.
• Process payments and handle customer transactions efficiently.
• Ensure cleanliness of the reception area.

Skills

Customer service

Communication

Cash handling

Multitasking

Education

Bachelor’s degree

Job description

Receptionist

Job Description

The role of the Receptionist is to attend patients and their relatives at CosmeSurge unit to satisfy their non‑medical needs. Handle enquiries, payments and provide a high level of support and information to patients/guests at CosmeSurge unit.

Responsibilities

• To greet visitors and patients, determine their needs and guide them accordingly.
• To answer queries and to provide information directly to the person or on the telephone.
• To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
• Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the hospital/clinic.
• Book appointments and follow up appointments according to the patient request.
• Quote for products and services.
• Attending Customer as they arrive at the cash counter.
• Provide customers with information on totals and ask if they would like to pay by card or cash.
• Billing patients as per CosmeSurge price list and policies and ensuring all the services rendered to the patients are billed.
• Ensuring the patient is billed as per the insurance card (co‑payment/uncovered services collected from patient).
• Process credit card and cash payments and provide customers with receipt and change.
• Handle the cash and credit card transactions and make sure that the transactions are accurate. Responsible for all Cash related transaction handled by him / her.
• Responsible for handling cash and credit card payments effectively and efficiently.
• Ensure proper cleanness of the reception with an adequate supplies/stationary item.
• Ensure appointment schedules are adhered to with minimal or no waiting times.
• Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.
• Frequent inspection for the managing and cleanliness of the lobby, reception, concierge, and hospital/clinic entrance.
• Handle patient complaint in a timely manner, takes notes and seeks superior’s assistance if the complaint cannot be solved within the department.
• To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
• Update the shift checklist and make sure that all the tasks are completed.
• Follow up on all the pending cancellations of registrations.
• Be updated about the accepted insurance cards in the hospital/clinic.

Qualifications

Minimum 1-2 year in a similar organization

Any bachelor’s degree preferred