Patient Admin Executive -UAEN

NMC Health; Abu Dhabi; On-site; AED 50,000 - 70,000; Full time

Job summary

NMC Health is seeking a motivated front desk receptionist in Abu Dhabi to greet patients, route them to the correct departments and provide routine hospital information. You will manage calls, confirm appointments, and handle billing and insurance inquiries with accuracy.

The role requires strong communication, meticulous data entry, and professional patient interaction. On-site position with a focus on privacy and service quality.

Qualifications

• College diploma or equivalent; basic clerical skills required.
• Strong communication and interpersonal abilities.
• Ability to handle calls, scheduling and billing tasks with accuracy.

Responsibilities

• Greet patients and direct them to appropriate departments.
• Handle telephone inquiries and relay messages to clinicians.
• Manage appointments, including rescheduling and confirmations.
• Register new patients and update existing records.
• Provide information on medical insurance and collect payments/ co-payments.
• Process patient invoices and ensure charges are correctly recorded.
• Maintain hospital reception area and ensure privacy and data accuracy.
• Respond to emails daily and support front-d desk duties as rostered.

Skills

Customer service

Telephone handling

Communication skills

Data entry

Education

College Diploma - Any discipline or related fields

Job description

Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.

Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.

Appointment management including no-shows, rescheduling of patients and confirmations.

Register new patients and ensure the records of current patients are up to date.

Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.

Provide claim forms in case the patient wants to claim reimbursement.

Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.

Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.

Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.

Check emails daily, ensuring you respond to queries in a timely manner.

Ensure operations are carried out uniformly according to the hospital policies and procedures.

Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.

Participate in the Hospital training programs.

Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.

Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department

Strictly adheres to NMC’s regulations and policies especially those related to infection control,patient safety & JCI.

Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.

Exercises effective interpersonal skills in dealings with department staff, colleagues and management.

Maintain high standards of data accuracy while ensuring compliance with privacy regulations.

Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.

Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.

Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.

Provide patients with detailed statements and assistance in understanding their charges and payment options.

Prepare and process patient invoices for services, ensuring accurate charges.

Collect co-pays, deductibles, and outstanding balances at the time of service.

Ensure billing practices comply with legal and insurance requirements.

Responsibilities

Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.

Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.

Appointment management including no-shows, rescheduling of patients and confirmations.

Register new patients and ensure the records of current patients are up to date.

Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.

Provide claim forms in case the patient wants to claim reimbursement.

Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.

Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.

Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.

Check emails daily, ensuring you respond to queries in a timely manner.

Ensure operations are carried out uniformly according to the hospital policies and procedures.

Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.

Participate in the Hospital training programs.

Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.

Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department

Strictly adheres to NMC’s regulations and policies especially those related to infection control,patient safety & JCI.

Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.

Exercises effective interpersonal skills in dealings with department staff, colleagues and management.

Maintain high standards of data accuracy while ensuring compliance with privacy regulations.

Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.

Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.

Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.

Provide patients with detailed statements and assistance in understanding their charges and payment options.

Prepare and process patient invoices for services, ensuring accurate charges.

Collect co-pays, deductibles, and outstanding balances at the time of service.

Ensure billing practices comply with legal and insurance requirements.

Qualifications

College Diploma - Any discipline or related fields.