Patient Admin Executive

NMC GROUP SERVICES.; Al Ain; On-site; AED 46,872 - 87,048; Full time

Job summary

NMC GROUP SERVICES is seeking a trainee receptionist for our Abu Dhabi area hospital. You will greet patients, direct them to the right departments, and provide routine information about services.

You will handle calls, schedule and reschedule appointments, register new and existing patients, explain insurance coverage, collect co-pays, and assist with payments and invoicing while maintaining accuracy and privacy.

Qualifications

• College diploma or university degree in any discipline or related field.
• Minimum one year of experience as a trainee receptionist preferred.
• Active interpersonal skills and a pleasing personality.
• Excellent command of oral and written English; Arabic desirable but not mandatory.

Responsibilities

• Greet patients and direct them to appropriate departments; provide routine information about the hospital.
• Handle telephone inquiries from patients and forward information to the doctor or nurse for callbacks.
• Manage appointments, including no-shows, rescheduling, and confirmations.
• Register new patients and keep records of existing patients up to date.
• Provide information about medical insurance coverage and collect co-payments based on eligibility.
• Offer claim forms for reimbursement and assist patients in completing them.
• Process daily cash collection, credit-card slips, and cheque deposits; ensure accuracy at end of shift.
• Maintain knowledge of Hospital Information System for appointments, clinic durations, duty rosters, and booking procedures.

Skills

Interpersonal skills

English proficiency

Education

College diploma or university degree

Job description

Responsibilities

• Greet patients and direct them to appropriate departments; provide routine information about the hospital.
• Handle telephone inquiries from patients and forward information to the relevant doctor or nurse for callbacks.
• Manage appointments, including handling no‑shows, rescheduling, and confirmations.
• Register new patients and keep records of existing patients up to date.
• Provide information about medical insurance coverage and collect co‑payments based on insurance eligibility.
• Offer claim forms for reimbursement and assist patients in completing them.
• Facilitate daily cash collection, credit‑card slips, and cheque deposits at designated locations; process transactions accurately at the end of each shift in accordance with finance protocols.
• Maintain working knowledge of the Hospital Information System for appointment times, clinic durations, duty rosters, and booking procedures.
• Perform duties handling patients, telephone calls, cash, and back‑office work as specified in the duty roster.
• Check emails daily and respond to queries in a timely manner.
• Ensure operations are carried out uniformly according to hospital policies and procedures.
• Contribute to team effort by accomplishing related results and maintaining a safe, clean reception area in compliance with procedures, rules, and regulations.
• Participate in hospital training programmes.
• Handle complaints in a structured, timely, and professional manner that is fair, courteous, and respectful of privacy; identify problems and continuously improve department services.
• Follow the duty schedule assigned by the team leader or supervisor across shift timings as required.
• Strictly adhere to NMC regulations and policies, especially those related to infection control and patient safety, and support JCI continuous quality improvement activities.
• Exercise effective interpersonal skills in dealings with department staff, colleagues, and management.
• Maintain patient and staff confidentiality.
• Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
• Generate and process patient invoices for services rendered (consultations, treatments, diagnostic tests) and ensure charges are accurately recorded in patient accounts with correct services, dates, and codes.
• Issue bills and invoices to patients for any outstanding balances (co‑pays, deductibles, or non‑covered services).
• Provide patients with detailed statements and assistance in understanding charges and payment options.
• Collect co‑pays, deductibles, and outstanding balances at the time of service.
• Ensure billing practices comply with legal and insurance requirements.
• Assist in basic translation as and when required.

Qualifications

• College diploma or university degree in any discipline or related field.
• Minimum one year of experience as a trainee receptionist preferred.
• Active interpersonal skills and a pleasing personality.
• Excellent command of oral and written English; Arabic desirable but not mandatory.