Receptionist

SO/ Hotels & Resorts; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

SO/ Ras Al Khaimah is seeking a Front Office professional to welcome guests, manage arrivals and departures, and handle reservations with efficiency and courtesy.

You will address guest needs, ensure accurate billing, and coordinate with other departments to deliver exceptional service in a luxury hospitality setting.

Strong customer service, communication skills, and experience with a property management system are preferred.

Qualifications

• High School diploma or equivalent.
• Experience in front office operations preferred.
• Proficiency with property management systems.
• Excellent customer service and communication skills.
• Foreign language proficiency: advanced.

Responsibilities

• Check-in/out: process guest arrivals and departures efficiently.
• Reservations: manage room bookings and guest inquiries.
• Guest Service: address guest needs and provide solutions promptly.
• Billing: ensure accurate billing and payment processing.
• Communication: coordinate with other departments to ensure guest satisfaction.

Skills

Customer service

Communication skills

Front desk operations

Foreign language proficiency

Education

High School diploma or equivalent

Tools

Property Management System (PMS)

Job description

Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job Description:

• Check-in/out: Process guest arrivals and departures efficiently.
• Reservations: Manage room bookings and guest inquiries.
• Guest Service: Address guest needs and provide solutions promptly.
• Billing: Ensure accurate billing and payment processes.
• Communication: Coordinate with other departments for guest satisfaction.

Qualifications

• High School diploma or equivalent.
• Prior experience in front office operations preferred.
• Proficiency in property management systems.
• Excellent customer service and communication skills.
• Foreign Language Proficiency: Advanced

Requirements: