Luxury Front Desk Concierge | Guest Experience Lead

SO/ Hotels & Resorts; Ras Al Khaimah; On-site; AED 45,000 - 78,000; Full time

Job summary

SO/ Hotels & Resorts in Ras Al Khaimah seeks a Front Office Associate to welcome guests and manage check-in/out efficiently. You will handle reservations, guest inquiries and ensure accurate billing while coordinating with other departments to uphold service excellence.

The ideal candidate has a high school diploma, experience in front office operations, and strong communication and language skills, with proficiency in property management systems. Arabic language preferred.

Qualifications

• High School diploma or equivalent.
• Prior experience in front office operations preferred.
• Proficiency in property management systems.
• Excellent customer service and communication skills.
• Foreign Language Proficiency: Advanced

Responsibilities

• Check-in/out: Process guest arrivals and departures efficiently.
• Reservations: Manage room bookings and guest inquiries.
• Guest Service: Address guest needs and provide solutions promptly.
• Billing: Ensure accurate billing and payment processes.
• Communication: Coordinate with other departments for guest satisfaction.

Skills

Customer service

Communication

Front office operations

Foreign language proficiency

Education

High School diploma or equivalent

Job description

SO/ Hotels & Resorts in Ras Al Khaimah seeks a Front Office Associate to welcome guests and manage check-in/out efficiently. You will handle reservations, guest inquiries and ensure accurate billing while coordinating with other departments to uphold service excellence.

The ideal candidate has a high school diploma, experience in front office operations, and strong communication and language skills, with proficiency in property management systems. Arabic language preferred.