SALES COORDINATOR

SO/ Hotels & Resorts; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

SO/ Ras Al Khaimah, part of SO/ Hotels & Resorts, seeks an organized Sales Support professional to back the Sales team with daily admin, proposal prep, and client coordination. The role involves maintaining PMS records, preparing sales reports, and assisting with events and site inspections.

You will ensure data integrity, timely follow-ups, and cross-department collaboration to meet client requirements in a fast-paced luxury hospitality environment.

Qualifications

• High School diploma or equivalent; additional qualification in Business Administration, Hospitality, or related field is a plus.
• Previous experience in a sales support or administrative role, preferably in the hospitality or service industry.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with PMS systems is preferred.
• Strong organizational and time management skills with attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize in a fast-paced environment.
• Customer-service oriented with a proactive and problem-solving mind-set.
• Ability to work collaboratively within a team and independently when required.

Responsibilities

• Administrative Support: Provide daily administrative support to the Sales team, including scheduling meetings, managing correspondence, and maintaining files.
• Proposal Preparation: Assist in the preparation of proposals, contracts, and presentations for clients, ensuring accuracy and timely submission.
• Client Coordination: Act as a point of contact for client inquiries, provide information, and ensure follow-up is conducted in a timely and professional manner.
• PMS Maintenance: Update and maintain client information, leads, and activity logs in the PMS system. Ensure data integrity and assist in reporting.
• Sales Reporting: Compile sales data and prepare reports on sales performance, lead conversion, and client feedback for the team.
• Documentation: Manage and organize documentation related to sales activities, events, and promotional materials.
• Event Support: Assist in the organization of site inspections, events, and trade shows, including logistics, coordination, and materials preparation.
• Communication: Collaborate with other departments to ensure client requirements are met and sales activities are aligned with service delivery.
• Follow-Up: Ensure timely follow-up on client communications and track status of proposals and pending tasks.
• Compliance: Ensure all documentation and communication comply with company policies and confidentiality guidelines.

Skills

Organizational skills

Time management

Team collaboration

Communication skills

Proactive problem-solving

Education

High School diploma or equivalent

Business Administration / Hospitality related qualification

Tools

Microsoft Office Suite

PMS systems

Job description

Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job Description

• Administrative Support: Provide daily administrative support to the Sales team, including scheduling meetings, managing correspondence, and maintaining files.
• Proposal Preparation: Assist in the preparation of proposals, contracts, and presentations for clients, ensuring accuracy and timely submission.
• Client Coordination: Act as a point of contact for client inquiries, provide information, and ensure follow-up is conducted in a timely and professional manner.
• PMS Maintenance: Update and maintain client information, leads, and activity logs in the PMS system. Ensure data integrity and assist in reporting.
• Sales Reporting: Compile sales data and prepare reports on sales performance, lead conversion, and client feedback for the team.
• Documentation: Manage and organize documentation related to sales activities, events, and promotional materials.
• Event Support: Assist in the organization of site inspections, events, and trade shows, including logistics, coordination, and materials preparation.
• Communication: Collaborate with other departments to ensure client requirements are met and sales activities are aligned with service delivery.
• Follow-Up: Ensure timely follow-up on client communications and track status of proposals and pending tasks.
• Compliance: Ensure all documentation and communication comply with company policies and confidentiality guidelines.

Qualifications

• High School diploma or equivalent; additional qualification in Business Administration, Hospitality, or related field is a plus.
• Previous experience in a sales support or administrative role, preferably in the hospitality or service industry.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with PMS systems is preferred.
• Strong organizational and time management skills with attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize in a fast-paced environment.
• Customer-service oriented with a proactive and problem-solving mind-set.
• Ability to work collaboratively within a team and independently when required.

Requirements: