Receptionist

ENNISMORE; United Arab Emirates; On-site; AED 44,640 - 78,120; Full time

Job summary

SO Ras Al Khaimah, part of the All-Inclusive Collection, is seeking a Receptionist to be the first point of contact for guests, delivering a welcoming, efficient and seamless experience. You will greet guests, manage check-in/out, handle reservations using the PMS, provide information on services and local attractions, and coordinate with bell, concierge and housekeeping to ensure a smooth stay.

Fluent English is required; additional languages are a plus, and you should be flexible to work

Qualifications

• Previous experience as a receptionist or front office agent in luxury hotels or resorts preferred.
• Strong communication and interpersonal skills with a guest-focused approach.
• Excellent organizational skills and attention to detail.
• Knowledge of PMS systems, reservation procedures, and front office operations.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional appearance, confident demeanor, and alignment with SO brand standards.
• Fluency in English; additional languages are advantageous.
• Problem-solving skills and the ability to handle guest complaints tactfully.
• Flexible to work shifts, including weekends and holidays.

Responsibilities

• Welcome and greet guests warmly, creating a positive first impression of the hotel.
• Handle guest check-in and check-out processes accurately and efficiently.
• Manage reservations, room assignments and updates using the Property Management System (PMS).
• Respond promptly and professionally to guest inquiries, requests and complaints.
• Provide information about hotel facilities, services, promotions, and local attractions.
• Coordinate with housekeeping, bell and concierge teams to ensure smooth guest experiences.
• Maintain accurate records of guest information, billing and payments.
• Handle cash and credit card transactions and POS operations accurately.
• Assist in managing VIP guests and special requests to enhance guest satisfaction.
• Uphold professional appearance, grooming and SO brand service standards at all times.
• Ensure compliance with health, safety and hygiene policies at the front desk.
• Promote hotel services, packages and special offers to guests to enhance the overall experience and revenue.
• Support the Front Office Supervisor and Manager with daily reporting, audits and administrative tasks as required.

Skills

Guest service

Communication

Multitasking

Attention to detail

English fluency

Tools

Property Management System

Job description

As a Receptionist at SO Ras Al Khaimah, part of the All-Inclusive Collection, you will be the first point of contact for all guests, ensuring a welcoming, efficient and seamless experience.

Key Responsibilities

• Welcome and greet guests warmly, creating a positive first impression of the hotel.
• Handle guest check‑in and check‑out processes accurately and efficiently.
• Manage reservations, room assignments and updates using the Property Management System (PMS).
• Respond promptly and professionally to guest inquiries, requests and complaints.
• Provide information about hotel facilities, services, promotions, and local attractions.
• Coordinate with housekeeping, bell and concierge teams to ensure smooth guest experiences.
• Maintain accurate records of guest information, billing and payments.
• Handle cash and credit card transactions and POS operations accurately.
• Assist in managing VIP guests and special requests to enhance guest satisfaction.
• Uphold professional appearance, grooming and SO brand service standards at all times.
• Ensure compliance with health, safety and hygiene policies at the front desk.
• Promote hotel services, packages and special offers to guests to enhance the overall experience and revenue.
• Support the Front Office Supervisor and Manager with daily reporting, audits and administrative tasks as required.

Qualifications

• Previous experience as a receptionist or front office agent in luxury hotels or resorts preferred.
• Strong communication and interpersonal skills with a guest‑focused approach.
• Excellent organizational skills and attention to detail.
• Knowledge of PMS systems, reservation procedures, and front office operations.
• Ability to multitask and work efficiently in a fast‑paced environment.
• Professional appearance, confident demeanor, and alignment with SO brand standards.
• Fluency in English; additional languages are advantageous.
• Problem‑solving skills and the ability to handle guest complaints tactfully.
• Flexible to work shifts, including weekends and holidays.