Duty Manager

SO/ Hotels & Resorts; Dubai; On-site; AED 8,000 - 12,000; Full time

Job summary

SO/ Hotels & Resorts in Dubai is seeking a Shift Supervisor to oversee hotel departments during assigned shifts, ensuring smooth operations and exceptional guest experiences.

The role requires strong leadership, superb communication, and the ability to multitask under pressure, with a focus on guest satisfaction and timely incident reporting to management.

Qualifications

• A degree or diploma in Hospitality Management is required.
• Proven experience in a similar role within hotel operations.
• Strong leadership and problem-solving abilities are essential.
• Excellent communication and interpersonal skills are required.
• Ability to multitask and work under pressure.

Responsibilities

• Oversee hotel departments during assigned shifts.
• Address and resolve guest concerns and service requests.
• Coordinate with department heads to ensure seamless service.
• Respond to emergencies and document incidents.
• Compile shift reports and communicate updates to management.

Skills

Leadership

Problem-solving

Communication

Interpersonal skills

Multitasking

Working under pressure

Education

Hospitality Management degree/diploma

Job description

Job Description

Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals - you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job Description

• Operational Oversight: Supervise hotel departments during assigned shifts.
• Guest Relations: Address and resolve guest concerns and service requests.
• Coordination: Liaise with department heads to ensure seamless service.
• Incident Management: Respond to emergencies and document incidents.
• Reporting: Compile shift reports and communicate key updates to management.

Qualifications

• Degree or diploma in Hospitality Management.
• Experience in a similar role.
• Leadership and problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure.

Requirements