Reception - NM

IdeaCrate Edutainment Company LLC; Dubai Emirate; On-site; AED 78,000 - 112,000; Full time

Job summary

IdeaCrate Edutainment Company LLC is seeking a customer-facing administrator in Dubai to streamline communications and pricing explanations. You will handle calls, greet families, and promote our Kidsapp channel for promotions and bookings.

The role focuses on accurate pricing communication, smooth front desk operations, and coordinating events while maintaining a welcoming, team-focused atmosphere. Prior experience in a busy service setting is preferred.

Qualifications

• Experience in a fast-paced customer-facing role.
• Strong communication and interpersonal skills.
• Ability to manage administrative tasks and front desk operations.

Responsibilities

• Create a welcoming environment for parents and customers.
• Explain pricing packages clearly and address pricing questions.
• Handle incoming calls and route to the right personnel.
• Resolve pricing-related complaints to ensure customer satisfaction.
• Greet customers and maintain a friendly front desk atmosphere.
• Promote the Kidsapp platform for promotions and bookings.
• Maintain a daily checklist for inventory, system updates and cleanliness.
• Perform daily retail inventory checks and count challenges on weekends.
• Update and troubleshoot the ODOO system including OTP delays.
• Act as party coordinator when needed to ensure smooth events.
• Foster the Tribe values of teamwork, respect, inclusiveness, brilliance and empowerment.
• Support colleagues during busy periods and assist with extra tasks.

Skills

Customer service

Communication

Phone handling

Conflict resolution

Team player

Tools

Odoo

Kidsapp

Job description

Create a welcoming environment, explain pricing packages, and address customer concerns. Also play a vital role in streamlining administrative tasks, building positive customer interactions, and embodying the organization's values for a smooth and enjoyable experience.

Key Responsibilities:

• Customer Engagement and Communication
• Clarify and articulate Orange Wheels of Ideacrate's pricing packages to customers, ensuring a clear understanding of services and associated costs.
• Efficiently manage incoming calls, ensuring prompt and accurate transfer to the appropriate personnel within the organization.
• Address and resolve customer complaints related to pricing discrepancies, ensuring satisfaction, and maintaining a positive customer experience.
• Create a welcoming atmosphere by greeting and engaging with parents, fostering a positive and friendly environment.
• Utilize the Kidsapp platform for advertising and promotion, offering special incentives for customers who choose to book through this channel.
• Administrative and Organizational Responsibilities
• Develop and maintain a comprehensive daily checklist covering various tasks, including inventory checks, system updates, and cleanliness of the front desk area.
• Conduct daily inventory checks on retail items, with a specific focus on arts and crafts supplies. Address challenges associated with counting on weekends.
• Manage updates on the ODOO system, overcoming challenges associated with OTP delays and ensure the system is functioning optimally.
• Act as the party coordinator in the absence of the designated personnel, ensuring smooth execution of events.
• Team Collaboration and Support
• Promote TRIBE values (Teamwork, Respect, Inclusiveness, Brilliance, Empowerment) encouraging teamwork and positive interactions among team members.
• Enhance customer satisfaction by addressing challenges such as discrepancies in packages and complementariness.
• Be ready to lend a hand with additional tasks when colleagues in OW are unavailable, ensuring a seamless workflow and strong team support.